08-04-2017 06:13 PM
I just found a steam forums thread about someone's headset overheating and having tracking issues and HTC told the person to upgrade their power supply 800w and with that "All [their] tracking issues are resolved."
Here's the thread.
08-05-2017 06:09 AM
Thanks for working on this.
I have tried many configurations with my lighthouses and the failure is the same and begins after 20 minutes or so. My lighthouses are aligned, I'm using the sync cable and the system ALWAYS works lkawkessly for the first 20 minutes or so.
This iss a big one for me because I can't race in iRacing without running into this issue!
Once the issue begins I can exit the game and the white-out will exist in exactly the same way while only in the Steam VR environment.
08-05-2017 07:46 AM - edited 08-05-2017 07:57 AM
i have the O11G since about two weeks. Before i had an Aorus 1080ti but it overheated so i returned it. The problem was there even with that card. If i'm not wrong, i had the problem even with the old strix 970 (that i changed in April).
EDIT: psu is RM750i if that's of any relevance
08-05-2017 11:56 AM - edited 08-05-2017 11:57 AM
Someone said "It seems to have started for everyone around the same time, a few months ago. This is good because it points to a problem in software. "
Please, don't insist on this without reading the whole thread, I have stated several times my issues started mid march, while most people talks about May. But I am also one of the first owners of VIVE here.
There are other possible (not necessarily likely) reasons: i.e. some component may be deteriorating with time based on amount of (continuous?) use or external temperatures. Just to say one. Software treatment of data may be one of the causes, but there is no hint that really points that as THE (only) cause.
08-06-2017 04:49 AM
08-06-2017 05:18 PM
This is what fixed it for me. Covering up the left front sensor with some tape. Adhesive is all I could find for the time being as I did not take it very seriously when I saw the suggestion from Youtube.
I did the usual(for the thousandth time), reinstalled USB, power cycled the base stations and booted SteamVR to test game again to see how long I could go before it would start grey screening again... Sure enough 10-20 minutes later, it started. So I covered the left front sensor with finger and lo'and behold, no more grey screen. Covered it with tape(as well as some on the bottom), issue seems to be solved... Very odd, but hopefully this will help someone. Maybe try the sensor on the right if the left doesn't work for you.
08-06-2017 06:11 PM - edited 08-06-2017 06:12 PM
That's amazing @Estes. I have been running with the right front sensor taped over since I posted on July 21 and it has made the unplayable playable again and returned the immersion to my VR experience.
The reason I said it's amazing is because I've tried covering the left front sensor and it doesn't work on mine. What do these sensors have in common, I wonder? Are they actually defective or is there something that changed in the software around the time this problem started and covering the sensor avoids the problem? Is the left vs right sensor the one that helps because of where your A vs B vs C lighthouse is mounted? Does the fact that occluding one of the bottom sensors have anything to do with the experience a few of us reported early-on, that looking *down* in the game seemed to set the problem off?
08-06-2017 08:41 PM
I really wish I knew. I spent the last 2-3 hours since I posted playing with zero problems. I can't believe it myself. As I've tried every solution I think possible up until this point. From getting the Inatech USB PCIe card thinking it was my motherboard USB ports 2.0, 3.0 and 3.1, all did the same thing.. I'm not sure how many times I swapped ports but it's more than I care to remember. The Inatech had the same result. Was starting to think it was the Asus Crosshair VI motherboard itself at this point.. Was beyond frustrated... And what do you know, a simple piece of tape. LOL wow, I don't know... I'm very glad it's working now. Almost feels too good to be true to be playing without issue and not worrying anymore. Finally having a smooth experience.
08-07-2017 04:10 AM
08-07-2017 03:24 PM - edited 08-07-2017 03:29 PM
I want to thank everyone for your input so far and to those we have worked with individually, many thanks.
I wanted to update with the current status of our efforts:
At this point, I can't really speculate on cause. I don't doubt the symptoms you are experiencing and hope that through testing our teams are able to isolate and identify their root cause.
Thank you again for your contributions, I hope to provide feedback when I am I able to once testing is concluded.
08-08-2017 09:16 AM
Having sent the headset in for warranty repair, it came back and the same issue is present. However, i may be able to shed some light on the wear vs software debate going on. my headset was purchased in march, however it was first opened and used on the 1st of july (as i wasn't allowed to use it until after my exams) and the first thing i did with the headset was install all of the firmware. And have had tracking issues for all of the time i have had it. thus, this suggests that at least in my case it isnt wear as the headset had had this error since the first day of use.
08-08-2017 12:14 PM
@Elektrobomb Do you know whether your headset was replaced or "repaired"?
It would be worring if it has returned as repaired and the problem is still present.
Maybe it was not part of the set that are being returned to Taiwan for this study and local technicians didn't know about this forum and this problem. @jagibson do you think it is any way to find this out?
I've been told mine will go to Taiwan, I will include a detailed explanation with links to this forum, just in case...
@Elektrobomb Did you attach a complete explanation? What temperature is your VR room in July?
I suspect there is a relationship with temperature, my headset usually takes from 50 to 70 mins to start failing, but maybe at your home it would take 20 mins. Maybe technicians did the tests in a lower temp room...
If a local repair service is trying to test a likely defective gadget, they won't likely be engineers and they will be following a service manual. This service manual explains what outputs should be found at some stages in the electronics. If they measured right outputs, they may have thougt it is ok. It is unlikely that a service center will spent several hours trying a gadget under different conditions, it is not profitable. So it is very important that people who examine our headset will be HTC engineers seeking for a potential trouble in design or manufacturing process, not usual repairing staff.
@MartinMarty I am still speculating, but I think what those sensors have in common is that both are the closest to the main heat source. When I took temp. measures with my laser termomether, the area surrounding the camera horizontally, was the hotest. And those sensors are the closest. The hypothesis you give about channels in lighthouses as a possible explanation for some failing at right and some at left is a good point, it would be interesting if someone can make a test exchanging channels. And... bad news, in my case looking down makes things worse.
@Estes Sorry, someone mentioned covering the sensor(s) just gives more time, but not unlimited, the problem for that person arised again after some game play (during the same sessions, you can feel safe any time you start from scratch). Once again maybe (s)he reached a temp level you didn't reach...
@stikaz There may be a tolerance problem... and this tolerance problem may appear due to several reasons: components that deteriorate over time in some cases may increase tolerance with respect to nominal specifications, other components may have a higher tolerance from manufacturing and finally some changes in software code may increase errors due to tolerance. That may explain different cases. Anyway, if HTC has put those sensors in the headset and they seem to be non-necessary, there should be a reason. Maybe just because they decrease blind zones, but most likely is because they add resolution to final data (like GPS, the more satellites you "see" the highest resolution you get), so precision in movement and positioning increases with number of data coming from different sensors. Obviously some sensors give unexpected data and software fails.
BUT, there is another thing I forgot to say up to now ( @jagibson ) that is very worring and disturbing: at least in my case, when headset shows a grey screen display mirror still shows correct positioning. That invalidates my previous explanation unless "mirror" display is not really a "mirror". My mirror display only starts failing when headset not only flashes grey but when it is completely flooded.
Thanks to everyone, the more data we can provide the less difficult HTC task will be.
08-08-2017 05:09 PM
@echeva Yeah, my headset was repaired in a local (if you can call romania from the UK as local) place. I attached a short explanation of the problem and how to test for it in both english and romanian (i have a romanian friend who translated this for me). According to everything i have received from HTC the headset was just "repaired" and not replaced in any way. the serial numbers etc are the same. To be honest i didnt hold out much hope for it being repaired when i sent it off but the tech on support was just follwing a script and i suspect he wasn't allowed to do anything else until the headset had been through their repair desk. now it's back and i have been able to talk to them again, i pointed thenm to this forum and gave another explanation of the problem and they have escalated the request, whatever that means. My room in july is only about 25 degrees c so it's not too hot. Basically at the moment i am gunning for a replacement headset as it's a really expensive item and i just want it to work. i know that's not very helpful for HTC or for the other people here who are out of warranty but you can probably understand my position as well. I havent been able to use this fantastic piece of kit for more than an hour at a time without getting frustrated with it and i'm not gonna have much time to use it in a month as i am going to uni