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content bundle redemption didn't work

Contributor

content bundle redemption didn't work

I redeemed a content bundle code, but i was unable to get any games into the library.   I followed the directions about going into my account and then redeeming individual games...but nothing showed up in my library.    I tried this with two games (Google Tiltbrush and Richie's Plank Experience).   The codes were accepted, but nothing has shown up in my library.

 

I did not have the opportunity to attempt to redeem Everest VR, and now when i enter the original bundle code...it complains that it has already been used.

 

Can anyone make a suggestion?

 

Thank you,

9 REPLIES
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Vive Staff

Re: content bundle redemption didn't work

@ceberman

 

Please read through this FAQ first and follow this as much as possible, if you get stuck, please follow up here with where you could not continue.

http://community.viveport.com/t5/General-Vive-Discussion/Vive-Viveport-FAQ-Where-do-I-get-the-free-b...

Thanks,

-John C

"Welcome to the desert of the real."
Contributor

Re: content bundle redemption didn't work

First of all, thanks for the extremely prompt response.   I am a newbie to Steam/Vive, but here's my best assessment of what i did and what happened:

 

1) Download and install the Viveport desktop client (PC only). Note: You may have already installed the client as part of your Vive setup process.

ceberman: I've installed more than once

 

2) Launch the client. You should be logged in to your HTC account (created, again, during setup - it will usually be the same login you use to access the forums).

ceberman: Yes, I have been running the Vive client, and its accessible through VR

 

Capture.png3) Click your portrait at the top right of the client screen (pictured left). Click 'redeem content'.

 ceberman: yes, i was able to do this, and i was logged in at the time

 

4) Enter your Viveport content codes, one at a time, into the box and click 'Redeem'.

ceberman: yes, i was able to do this, and it was accepted.  (did it for Tiltbrush and Richies)

 

5) You should find your new Viveport content in your Library, ready to be downloaded.

ceberman: This is what is NOT happening.  I have looked on both Viveport and SteamVR, and neither Tiltbrush nor Ritchies is in the Library

 

PS:  I'm wondering if any of the following are a problem:

1. Don't have a credit card on my Vive or Steam accounts

2. The Vive account does appear to be connected to my Steam account, i can see my Steam library in Vive, and they both have the same email account, but Vive shows my full name in the title bar, while Steam shows my email in the title bar. 

 

Thanks in advance for any help you can provide 

Vive Staff

Re: content bundle redemption didn't work

Hi @ceberman

 

I just checked, and these apps are suppose to show in your library:

Richie's Plank Experience, 
VR Kitchen Experience, 
Artifice, 
Edmersiv, Edmersiv,
Tilt Brush,

 

Could you check your Viveport Library Filters for me?

1233.JPG

If that doesn't work, could you take some screenshots for us?

 

Cory.C

 

Contributor

Re: content bundle redemption didn't work

Hi, thanks again for getting back so quickly.   It was NOT my filters, but   I think that something is wrong with  my Vive account.   As you can see i don't have any of those available.  My library seems to have only things i downloaded directly through my headset, but not through the Vive program.   Here's the screenshot for Vive

 

Steam-Screenshot.png

Vive Staff

Re: content bundle redemption didn't work

Hi @ceberman

 

Could you go to Vive Software > Settings > Report Issue > Click your name at the top right of the Report tool screen > click on the ID which will copy it (Your Viveport account ID).   

account ID confirmation.png

Cory.C

Contributor

Re: content bundle redemption didn't work

[ Edited ]

I don't know if you wanted me to post this...but I don't have a way of contacting you directly

 

[private information redacted]

Vive Staff

Re: content bundle redemption didn't work

[ Edited ]

Hi @ceberman

 

 I want to get the engineer teams to investigate into your case, could you go to settings> Report issue>  VR App Issues > VR App - other errors > Technical support  > Report issue, and just state that it's ceberman and leave your email down.   I'll get the engineers to look it up for you and update you ASAP.   Thanks   

 

Cory.C

Contributor

Re: content bundle redemption didn't work

thank you Cory.   I have submitted the "Report Issue" on the Vive app

Vive Staff

Re: content bundle redemption didn't work

@ceberman

 

For your direct contact needs, you can use the Private Message function on this website. I have edited your previous post to remove your private information from public view.

Thank you!

-John C

"Welcome to the desert of the real."