cant install viveport.exe error code (-103)

purepoison87
Contributor

cant install viveport.exe error code (-103)

my anti virus detected vivedashboard.exe as a Trojan.win32.generic.

item was quarantined and deleted .

located @ C:\Program Files (x86)\ViveSetup\Updater\App\Dashboard\win32

upon attempting to reinstall viveport.exe i was forced to download vivesetup.exe which further installed and verified instalation of drivers, hardware and viveport.exe during the hardware setup viveport.exe installs in the background. as im already setup i just next everything in quick succsession. before i can even complete the hardware section i get to verifing my HMD and usb 3.0s. i get an error message saying viveport installation failed message (-103). i restarted my pc and same thing happened a second time and a third. 

 

cant install viveport.jpg

 

NOTE ive not uninstalled the old installation (nor am i sure exactly what should be uninstalled without uninstalling everything including drivers) as i assumed it would overwrite it during install of the currrent date version.

Currently installed is...

VIVE Software               8/1/2018      1.0.8.161

ViveDriver                        8/1/2018     1.1.0.8

VIVEPORT Diagnosis  8/1/2018     1.2.0.58

 

OS Windows 10 Home latest updates installed and no new updates pending

 

Thanks in advance

Vive Staff

Re: cant install viveport.exe error code (-103)

@purepoison87

Which antivirus are you using? Depending on the vendor, we may need to contact them. 

 

So at this point, you've actually completed the "installation" phase of the installer and all of the installer's packages will have been deployed - everything else after this step is just an animation based tutorial that shows how to set up the hardware. Normally you'd be able to just launch Viveport and be in the clear. If you're able to launch Viveport, the installation is complete. If not, your AV may have quarantined or deleted the executable for Viveport. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

purepoison87
Contributor

Re: cant install viveport.exe error code (-103)

I did forget to mention, ive had many issues installing viveport. The last time it wasnt able to retrive the .exe from your server. That seems to have been fixed now. I was lucky enough to have a windows restore that still had the original install on it. Looking into my directory i was able to find a copy of the viveport.exe install file which i carried over to my current system and install it. Seems i was lucky to get an instal from when i originally bought the system because its been problematic since. So i know for sure its an OEM file not second hand somewhere. Looks like its in quarantine. But that also doesnt solve the fact i cant get a proper fresh install. With or without my copy it appears the program attempted to update itself and was caught as at the very least ,possibly going rogue to which then my AV stepped in and stopped it from self executing. Finally note, this same AV allowed the install in the first place and has been scanned numerous times since with no indications.Screenshot_20180801-154653_Splashtop.jpg
Screenshot_20180801-154653_Splashtop.jpg

purepoison87
Contributor

Re: cant install viveport.exe error code (-103)

Got any updates regarding my issue to get this installed correctly?
Vive Staff

Re: cant install viveport.exe error code (-103)

@purepoison87

 

You may need to uninstall all the Vive components before you can reinstall it. Try whitelisting the executables or temporarily disabling Kaspersky. Additionally, make sure you are using the latest version of Viveport installer from www.vive.com and that your anti-virus definitions are up to date.

Thank you!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Vive Staff

Re: cant install viveport.exe error code (-103)

@purepoison87, I just sent you a response to our PM thread. If PM'ing continues to give us troubles, I mentioned a way to start an email thread on there. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

purepoison87
Contributor

Re: cant install viveport.exe error code (-103)

Thanks for the suggestion. Im currently in PM with VibrantNebula as the suggested has been done. Its even been installed with my AV uninstalled (30 day trial) further more everything is up to date. I even uninstalled steam prior to installation it simply does not want to take. Next course of action is submiting error logs for diagnostics.
zpyeager
New Arrival

Re: cant install viveport.exe error code (-103)

What did you end up doing for this?  Kaspersky just auto-deleted viveport.exe from my computer as well.  Will Vive contact Kaspersky to address this?

purepoison87
Contributor

Re: cant install viveport.exe error code (-103)

Honestly, i lost track of time with work. Havent touched the VR for a while been to busy. Ill check it out this weekend if i have time and reply back to you what my results are
Vive Staff

Re: cant install viveport.exe error code (-103)

@zpyeager, thank you for your report - we are currently looking into the situation with Kaspersky on this issue.


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM