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cannot launch viveport all of a sudden

Vive Staff

Re: cannot launch viveport all of a sudden

@pierreal

 

Can you install one of the free games and see if that will launch?

Thanks,

-John C

"Welcome to the desert of the real."
Contributor

Re: cannot launch viveport all of a sudden

I just tried "Stars" wich is free and the same :

- not launching

- white screen

Contributor

Re: cannot launch viveport all of a sudden

I made a ultimate test : I bought "The Blu" on Steam directly for 9.99 and... It's working fine...launching in 3 seconds.

 

The problem is definitely Viveport Smiley Sad  

Contributor

Re: cannot launch viveport all of a sudden

@Synthesis

 

So, what should I do ? Cancel subscription and get refund ? Or wait for you to fix this ?

Thanks.

Vive Staff

Re: cannot launch viveport all of a sudden

@pierreal

Okay, I'll see what we can do about this. Can you PM me your email (the one that you used to log in) so I can forward the information to engineering?

 

Thank you,

-John C

"Welcome to the desert of the real."
New Arrival

Re: cannot launch viveport all of a sudden

Thank you so much!!!  Had the exact same issue (with every title on the viveport).  Tried to make it work for the last 2 1/2 hours for my wife.  Read your post and bought it on steam and it works!!!

 

Today you are my hero!  Viveport on the other hand is redundant POS.

Explorer

Re: cannot launch viveport all of a sudden

I have the same problem.

 

Steam games work fine

VIVEport does not. I have a 9.99$ Subscription

 

Viveport does not load ANY games, steam or Viveport.
If I launch the same games (Not Viveport games) off steam, they work fine.

 

Something is wrong with the launcher, and reinstalling has not helped. It also has been nagging me the last few days by auto opening my browser every so often and trying to get me to login to htc sense (which is REALLY annoying when Im trying to do work or am on a screenshare with a client).

 

I finally logged into HTC Sense because it has been annoying the crap out of me and now nothing works.

Vive Staff

Re: cannot launch viveport all of a sudden

@rboelens

 

Check your anti-virus or malware detector. That can interfere with Viveport in unpredictable ways. If that's not enabled, let me know and we'll try some other avenues.

Thanks,

-John C

"Welcome to the desert of the real."
Explorer

Re: cannot launch viveport all of a sudden

[ Edited ]

@Synthesis

Im using the builtin Windows10 Defender.

It was working fine a week or so ago

Vive Staff

Re: cannot launch viveport all of a sudden

@rboelens

 

So it stopped working when you logged into HTC sense? Games just don't launch or they don't appear at all?

Thanks,

-John C

"Welcome to the desert of the real."
Explorer

Re: cannot launch viveport all of a sudden

[ Edited ]

Im not sure if the login to HTC sense is a coincidence or the cause.

All I know is that it kept opening up a tab in my browser automatically several times a day and opening the HTC Sense login page. I ignored it for 2 weeks until i got fed up after it popped up during a screenshare I was doing for work, at which point later that evening, I tried to login and it wasnt working. It was working about a week ago though.

 

@Synthesis

vive.png

Vive Staff

Re: cannot launch viveport all of a sudden

@rboelens

 

Well, let's start by trying logging out and back in, maybe try with a different account. I'd still try disabling Windows Defender just to test. They do update definitions regularly so it could have changed.

Thanks,

-John C

"Welcome to the desert of the real."
Explorer

Re: cannot launch viveport all of a sudden

[ Edited ]

@Synthesis

 

Already tried relogging

Also shutting off windows defender did not resolve the problem

Vive Staff

Re: cannot launch viveport all of a sudden

@rboelens

 

How were you playing games before if you weren't logged in?
Hm. Can you send me your email address in PM? I can use it to look up your account.

 

Thanks,

-John C

"Welcome to the desert of the real."
New Arrival

Re: cannot launch viveport all of a sudden

[ Edited ]

I started having the same issue tonight.  This is my first time playing with the Vive in a couple of weeks, and I've been unable to launch any of the new games I selected this month with the Vive port subscription.  I just get a white screen when trying to lauch from Vive Port.  It also slows down my computer to a crawl and messes the Vive controllers forcing me to restart the computer only for it to happen again after I reboot.   VR in steam works just fine.  So the issue is definetely with the VivePort application.

 

I ended up just cancelling my subscription after the 5th reboot and no solution.  I'm not paying $6.99/month for something that doesn't even work.  Its a shame because I was really looking foward to playing the games I selected this month, but if I can't get them to even start, there is no point.  Its Steam for me from now on, they don't seem to have any problems at all with their software.