Wireless adapter incompatible with RYZEN cpus

oldman
Contributor

Re: Wireless adapter incompatible with RYZEN cpus

I am on 1600X with Asrock X370 mobo (VIVE Pro + Wireless Adapter) GPU is Nvidia 1080. 

I am able to use my wireless for few hours without seeing BSOD or freeze. (BeatSaber and the lab) 

I have my wigigcard installed in 1X slot. 

I am not using any OC tool like Ryzen Master so I would assume I am on creator mode. It is strange gaming mode works for some bros but graysame has problem as he got BSOD when he swapped to gaming mode. 

GlueBreatg
Settler

Re: Wireless adapter incompatible with RYZEN cpus

@Grant112
I have my GTX 1060 in the PCIEX16_1 slot(full length slot closest to CPU socket) and the wigig card is sitting in PCIEX1_3 slot(short slot furthest from CPU socket).. zero issues on my end.

Note : I'm running everything on stock settings except for my ram.. system is set to balanced power mode.. I didn't do anything special to get it running .. worked right out of box.. good luck!
Manice08
Settler

Re: Wireless adapter incompatible with RYZEN cpus

Hello.
I also have a Ryzen 1600x with a ASUS ROG STRIX B350-F  mobo
I can play anywhere from 2 seconds to 20 min before total computer lockup. slot doesnt seem to make any differance. 

Is there any update or timeframe to this issue you can tell us to when it may be fixed? 

Thank you 
~Mac

Jack Hammer
Builder

Re: Wireless adapter incompatible with RYZEN cpus

Vive support dealing with the Ryzen problem:

 

knew%2Bwhat%2Bto%2Bdo

icebalm
Explorer

Re: Wireless adapter incompatible with RYZEN cpus

2 weeks and still nothing. When are we going to get some **bleep** traction on this? I want to use the wireless adapter I paid good money for and that you said would work!

SnuggsCDN
Settler

Re: Wireless adapter incompatible with RYZEN cpus

Same problem here on a perfectly working system until the wireless adapter etc was installed Smiley Sad
System:

AMD Ryzen 7 1800X

Asus Prime B350M-A

BSOD with DPC Watchdog Violation

Windows 10 Pro x64 1803

 

If its any consolation I was able to go for over 45 minutes (when I used to go maybe 2) by installing the latest AMD Chipset drivers 

https://www.amd.com/en/support/chipsets/amd-socket-am4/b350

Of course I updated my video drivers, my SSD Firmware, my BIOS to the latest, and also confirmed the microsoft SATA AHCI Controller driver - none of those did anything except for the AMD Drivers!  Hope this helps someone get a bit more out of their setup!

Drijadon
New Arrival

Re: Wireless adapter incompatible with RYZEN cpus

Same issue here: The system freeze after a short time (1 - 5 minutes) after the headset has been connected. Then it crashes to BSOD with DPC Watchdog Violation.

System configuration:
AMD Ryzen 5 1600
MSI X370 GAMING PRO (MS-7A33) with BIOS version 4.C0
2x16 GB DDR4-2400 / PC4-19200 DDR4 SDRAM UDIMM
Microsoft Windows 10 Home (x64) Build 17134.345 (1803/RS4)

MrMandar
Contributor

Re: Wireless adapter incompatible with RYZEN cpus

Same as most here. Everything seems fine until steam is running and wireless is paired. Funny thing is that everything seemed fine untill I launched steam. Crashed on the Steam login screen. Most of the time I hear the windows device change notice before it blue screens. It's painful to try and troubleshoot, I'm going to wait until they have a fix. I was sad I had to wait so long for my adapter... Hope they solve this soon
nw15062
Explorer

Re: Wireless adapter incompatible with RYZEN cpus

AMD didn’t want to pay for the licensing for XMP memory profile support, this requires some alternative way to overclock the ram in the bios, if you are using ryzen and you ram is overclocked and you are seeing the BSOD check the timing settings for you ram, my bios had most the values correct except a few, for sometime this has not been a problem until the wireless adapter that is. I pulled the memory xmp settings from the bios tool memory SPD and enter each value that was different manually, I have not had a crash since. Unlike AMD, Intel uses XMP profiles automatically, if you are a lucky AMD user your mother board may have a better timing detection or your ram may be a more standard  settings. Otherwise you are here waiting for a solution that may not come.

 

I recommend carefully entering your rams XMP timing values into the bios if your motherboard supports it and see if that helps you as it did me.

mcs04
Pioneer

Re: Wireless adapter incompatible with RYZEN cpus


@nw15062 wrote:

AMD didn’t want to pay for the licensing for XMP memory profile support, this requires some alternative way to overclock the ram in the bios, if you are using ryzen and you ram is overclocked and you are seeing the BSOD check the timing settings for you ram, my bios had most the values correct except a few, for sometime this has not been a problem until the wireless adapter that is. I pulled the memory xmp settings from the bios tool memory SPD and enter each value that was different manually, I have not had a crash since. Unlike AMD, Intel uses XMP profiles automatically, if you are a lucky AMD user your mother board may have a better timing detection or your ram may be a more standard  settings. Otherwise you are here waiting for a solution that may not come.

 

I recommend carefully entering your rams XMP timing values into the bios if your motherboard supports it and see if that helps you as it did me.


 

I tried both of the XMP profiles I have on my MB, and I also changed the timing values manually and all resulted in the same BSOD or total lock up either within 5 minutes of playing a game, or within seconds of SteamVR opening.  The only weird thing this time was that even after the BSOD, my system hard locked again right as it got to the windows login screen just like it does when I start trying to play wireless.


soupryme
New Arrival

Re: Wireless adapter incompatible with RYZEN cpus

 No bsods but the vive headset goes black and steam vr software loses tracking of everything. the wireless adapter itself continues to stay connected to the link box. 

 

Cpu - Ryzen7 1700

mobo - Gigabyte GA-AX370-gaming 5

Gpu - GTX 1080

Cromsin
New Arrival

Re: Wireless adapter incompatible with RYZEN cpus

I'm also having a BSOD (DPC_Watchdog_Violation) 1-5 minutes after launching SteamVR. Reinstalled Viveport, SteamVR and VIVE Wireless.

 

System: 

Gigabyte GA-AB350-GAMING 3

Ryzen 7 1700

Gigabyte Radeon RX 580 GAMING 8GB (x2)

Corsair Vengeance LPX CMK16GX4M2B3000C15 (2x8GB)

Windows 10 Pro

Grant112
Settler

Re: Wireless adapter incompatible with RYZEN cpus

@GlueBreatg awesome. Thanks for the reply. Also, I forgot to ask – are you running the latest Bios version (Version 4024)? And if not, which version are you on?

VRDave
Settler

Re: Wireless adapter incompatible with RYZEN cpus


@soupryme wrote:

 No bsods but the vive headset goes black and steam vr software loses tracking of everything. the wireless adapter itself continues to stay connected to the link box. 

 

Cpu - Ryzen7 1700

mobo - Gigabyte GA-AX370-gaming 5

Gpu - GTX 1080


Hey @soupryme, it looks like you and I have a very similar set up (mine listed earlier in thread).

 

My SteamVR has behaved a little wonky at times as well both wired and wireless.  I've had it not find or lose the tracking but that is usually during startup or if I let it sit idle.  To fix it, I would usually just re-start SteamVR or disconnect and reconnect power (either battery or link box if not on wireless).

 

That said, I *have* had it lose everything when I first set it up - it was the antenna.  I had it clipped to the monitor and at one point it snapped off and fell behind the monitor.  A few seconds later, everything was gone in SteamVR.  I now have it on top of my case (Antec P110 Luce) in the *back* part of my tracking square.  And the case is elevated ~2' off the floor.  I haven't lost anything since.

 

On a semi-related note - I'm a software Dev and one of my programs deals with wireless hardware.  I've had clients with a myriad of problems, RF from the monitor being one of them.  Of course the wireless device I deal with is way weaker than the Vive wireless but it's a thought to consider I guess.

mcs04
Pioneer

Re: Wireless adapter incompatible with RYZEN cpus


@VibrantNebula wrote:

@Mentalunicorn,

We're assessing your report and the few others you mentioned on/Vive - We're aware of your situation and we'll be sure to keep in communication as we work to understand the behavior you're seeing. 

 

If you are reading this thread and are currently experiencing a similar behavior, you can post here to receive a ping when we have additional updates. If possible, please share your CPU/Mobo model #'s and any "stop codes" that may be displayed if a BSOD occurs.  


@VibrantNebula, what happened to "keep in communication"? Nearing the end of the return window for a lot of people with this issue.

 

Anyway, I've decided to initiate a return because I don't see this getting fixed any time soon.  Also, with the overheating issues that are increasingly being reported I don't think it's worth gambling on this $300+ product actually working even if the Ryzen issue is fixed. Hopefully it lasts long enough for those that it does work for, because it's clear this was pushed out way too soon and with extremely poor QA testing.

 

By the way, for those who will also be returning before the window ends: HTC stated to me that they will not refund your initial shipping cost or offer a prepaid label to return unless you escalate your case.  It's just another shady BS move by a company that doesn't care about their customers.