Wireless adapter incompatible with RYZEN cpus

Vive Staff

Re: Wireless adapter incompatible with RYZEN cpus

Hi All,

 

I'll be sending out information requests individually to you over the weekend.  We are investigating with our partners to identify the issue, we are eager to get this up and running for you.  Thank you for sharing what you have so far.  Be on the lookout for private messages from me directing you on next steps.

 

Thanks again,

nw15062
Explorer

Re: Wireless adapter incompatible with RYZEN cpus

I'm having the same problem, games crashe after a few minutes of play and system BSOD's.This is terribly unacceptable for the price paid... ryzen 1800x gtx1080ti 

colonelpanicked
Settler

Re: Wireless adapter incompatible with RYZEN cpus

Another one here. 

 

Ryzen 7 1700

ASUS C6H

1080ti

 

All OC disabled. All drivers latest. I've tried several settings in SteamVR, inclusive of:

  - disabling camera

  - disabling all perf monitoring

  - disabling reprojection

  - enabling lock mode and locking the screen so that only the HMD renders

 

Nothing works so far. What I do notice (and a Reddit thread corroborates this) is that some games don't have a problem. For example, AudioShield works for a good while just fine. The Lab crashes quickly.

 

It is either hard crashes to reboot, or sometimes a BSOD indicating the DPC watchdog violation.

 

Copy-paste others' comments here about the acceptibility and severity of this, etc.

chrishiestand
Settler

Re: Wireless adapter incompatible with RYZEN cpus

I'd like to report my issues as well. Basically it makes the Vive Pro completely unusable. Bad latency, stutters, dropped frames, lots of compresssion artifacts. I'd be happy to help with more information and/or testing. Windows Task Manager shows the CPU at 99%.

 

Here are my machine specs:

 

MOBO: MSI B350M Gaming Pro

CPU: AMD Ryzen 1300X at 3.8Ghz

GPU: Nvidia GTX 1080

RAM: 8GiB

smooney
Contributor

Re: Wireless adapter incompatible with RYZEN cpus

Getting it here, too, though not to nearly the extent that others are.  I'm getting, on average, about 2ish hours between crashes (though the first one was 2 minutes in).  I burned through 1.5 batteries today and I think it crashed maybe 3-4 times.  No BSOD, just blue screen in the Vive and PC locks up. 

 

Processor - 1800X

Mobo - Asus ROG Strix B350F 

GPU - 1080 

 

 

epsilon748
Settler

Re: Wireless adapter incompatible with RYZEN cpus

Just wanted to add a counterpoint here that I had no issues testing mine for about 3 hours tonight.

 

Specs:

Threadripper 1950x

64GB G.Skill Trident Z RGB 3200Mhz

Gigabyte Aorus Xtreme x399

SLI EVGA 1080Ti Founders Edition (newest 411.70 drivers)

Windows 10 (latest patch)

HTC Vive (original). 

 

Everything hooked up and ran great the whole time. My only two issues were:

1) I lost mouse control on the deskop when using BigScreen, not sure if that's a bigscreen issue but it was infuriating

2) Hotplugging the battery didn't work, SteamVR and the wireless utility came back up but the HMD display was dark until I restarted the wireless utility.

 

I don't yet have the kit to test this with my Pro. I'll be able to find out tomorrow.

 

Other aside: This absolutely does not work with thunderbolt enclosures either, there must be too much latency because it's barf city despite steamvr showing good frame rate.

colonelpanicked
Settler

Re: Wireless adapter incompatible with RYZEN cpus

For folks posting here, it's probably a good idea to post the games you're testing with. It seems from this thread and also another over at Reddit that some games are durable (like AudioShield) and others are very much not. We might see a pattern.

Jeremy_SC2
Settler

Re: Wireless adapter incompatible with RYZEN cpus

Everything crashes for me lol.  SteamVR Home, SteamVR loading zone (non home), Eleven Table Tennis, Beat Saber.  Might get 5 mins of laggy use that is nauseating and then bam hard lock,

chrishiestand
Settler

Re: Wireless adapter incompatible with RYZEN cpus

I got this reply from HTC Support saying that the HTC Vive Wireless Adapter IS incompatible with AMD CPUs and that they are trying to find a workaround:

 

 

Dear Chris,

Thank you for contacting US and Canada Vive Support. We always appreciate hearing from our customers!

We completely understand the frustration on this issue, Chris. Nevertheless, we would like to explain to you what's going on. In this case, we're afraid the Vive Wireless Adapter is not compatible with AMD processors, therefore, the latency and stutters. We really do apologize for this compatibility issue, Chris. However, you can be sure we're doing our best to check on a work-around with this.
...

I have replied asking for more details. It's hard to imagine that with the same instruction set and with similar features that AMD CPUs would behave so differently than Intel CPUs. I'd very much like to know what the issue is, under the hood.

 

Pyrostasis
Explorer

Re: Wireless adapter incompatible with RYZEN cpus

Also rather odd that the system requirements say it supports AMD cpus.

If Ryzen was a known incompatibility on purpose it **bleep** well should have been in the requirements.

Going to be an absolute nightmare if they cant fix this.
ben_sfg
Explorer

Re: Wireless adapter incompatible with RYZEN cpus

Ryzan 7 1800x 3.6ghz, Win10, 8gb ram, SSD, GTX1070

Gunheart: BSOD in 2-10 minutes repeatedly. Played this for probably 4-6 hours before wireless and never had a problem. Crashed maybe 6-8 times so far. Stopped playing Gunheart
Guns'n'Stories bulletproof: no issues played maybe 45 min
Moss: BSOD after 30 min (only once so far)

Gorn:  no problems so far (30 minutes)

DCP watchdog violation

 

Jadyre
Contributor

Re: Wireless adapter incompatible with RYZEN cpus

Alot of people use this processor. I am sure they will fix this soon enough.

 

I have the issue in every game I try. I only get a few minutes of play before the blue screendoor.

 

Ryzen 1800X

Titan GTX Xp 12 GB

32 GB Corsair

colonelpanicked
Settler

Re: Wireless adapter incompatible with RYZEN cpus

Yeah, for the record, there's no statement of "Intel CPU required" in the Vive store, and the manual lists system requirements including:

"Processor Intel® Core™ i5-4590/AMD FX™ 8350 equivalent or better"

All of these are 8350 or better.

I don't want to read too much into that message from support, but to say it's "incompatible" is bothersome. You can't sell people something for $300 and then retcon the system requirements to fix your bug.

I'd like an update with a root-cause analysis ASAP, HTC. Is there a path to solving this bug or is it really incompatible?
chrishiestand
Settler

Re: Wireless adapter incompatible with RYZEN cpus


@colonelpanicked wrote:
Yeah, for the record, there's no statement of "Intel CPU required" in the Vive store, and the manual lists system requirements including:

"Processor Intel® Core™ i5-4590/AMD FX™ 8350 equivalent or better"


Same with the website:

 

Screen Shot 2018-09-29 at 1.41.45 PM.png

Pyrostasis
Explorer

Re: Wireless adapter incompatible with RYZEN cpus

So we're halfway through the weekend now has the HTC reached out to anyone as mentioned? Anyone heard a progress update?