ViveSetup crashes or does nothing when pressing "Sign in"

Physio_sante
Contributor

ViveSetup crashes or does nothing when pressing "Sign in"

Hi!

Just received my HTC Vive by the mail and was really excited to try it on. When setting up my computer for VR, I downloaded the ViveSetup installer. Everytime that I click the "Sign in" button it 1) Crashes on my laptop, showing the error message(linked below) "VIVE Installer has stopped working" or 2) Does nothing for 5 seconds and the button pop back up ready to be pressed again. (on my desktop)

I have tried downloading the installer on another browser, running it as Administrator and turning down my firewall, even completely turning it off. Help!!!

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Vive Staff

Re: ViveSetup crashes or does nothing when pressing "Sign in"

Try restart your PC and see if you can install the VIVE. 

Physio_sante
Contributor

Re: ViveSetup crashes or does nothing when pressing "Sign in"

@odmloverI had already tried that and just tried it again. Still nothing. When I click the button, the program just shuts down...

Michael Lai
New Arrival

Re: ViveSetup crashes or does nothing when pressing "Sign in"

Have you tried turn off the virus protection program temporally ?
Hersonrock
Settler

Re: ViveSetup crashes or does nothing when pressing "Sign in"

I would also explore changing the default browser in windows. Try changin it to another one and trying again.

 

 link : https://support.microsoft.com/en-sg/help/4028606/windows-10-change-your-default-browser

 

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