ViveSetup.1521853200 wont load/download

Zero439
Contributor

ViveSetup.1521853200 wont load/download

Hello, i recently purchased a htc vive and now trying to do the download for the software but it wont load up after download and keeps sending me to a search result of file ectension on bing. I would like help to find out why it wont load or let me get started with my htc vive.

Vive Staff

Re: ViveSetup.1521853200 wont load/download

@Zero439, we'll work with you to ensure you get the setup running fine. In the meantime, you can still use your Vive by simply downloading Steam. It should recognize that you have a VR headset plugged in and will install SteamVR. We have video tutorials that will show you the setup process. 

To reach Viveport's customer service team, email customersupport@viveport.com

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Zero439
Contributor

Re: ViveSetup.1521853200 wont load/download

The link doesnt load says the user doesnt exisit. Guess Ill have to try to return the vive if the thing is broken and wont download.

Vive Staff

Re: ViveSetup.1521853200 wont load/download

@Zero439,

You don't need to use the Vive installer or sign in with an HTC sense account to use the Vive - you can just download Steam. For the time being, just install Steam - set up your hardware, plug it into your PC, and Steam should automatically detect that you have a VR HMD and will install SteamVR. 

 

For the Vive setup, that installs Viveport which is a content platform - it is not required to run the Vive. Can you provide a screenshot of the error message? It sounds like you're having an issue with the HTC sense login process. 

To reach Viveport's customer service team, email customersupport@viveport.com

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM