VivePort firewall ports

steam2
New Arrival

VivePort firewall ports

Hi all,

I've contacted Vive Support several times, but apparently they aren't trained on how VivePort works and cannot help.
Here is the problem, we are looking at deploying Vive HMD in a school, but we have heavy firewall rules and transparent proxy in place, for obvious reasons.
Does anyone in Vive Community know what URLs and ports the VivePort application uses?

 

We've tried some obvious ports 443 etc with vive.com, htcsense.com and viveport.com, however still not working.
Because the firewall is blocking the communication between VivePort and the store, we can't download any recent purchases.
Tested with the same machine tethered with 4G connection, works fine.


Any help, would be much appreciated.
Thanks

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Viveport Content

Re: VivePort firewall ports

I'll find out for you and report back, @steam2.

Stephen 'Rockjaw' Reid
- Editor in Chief, Viveport


Looking for your bundled Vive/Viveport codes?
Read this FAQ!
Viveport Content

Re: VivePort firewall ports

Viveport uses a variety of services to serve files. Been advised to suggest you add these sites into your firewall exceptions and see if that helps:

 

If that doesn't help, we'll need to talk about getting logs from you for a full diagnosis. Let me know, thanks!

Stephen 'Rockjaw' Reid
- Editor in Chief, Viveport


Looking for your bundled Vive/Viveport codes?
Read this FAQ!
mattnash
Contributor

Re: VivePort firewall ports

Did this ever get solved? I am currently having the same issue.

Vive Staff

Re: VivePort firewall ports

@mattnash

 

Did you add the URLs listed?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
mattnash
Contributor

Re: VivePort firewall ports

I put in a request to my superiors from the department of education to have these URLs added and was told that this has already been done. 

I am unable to even install the program through our internet. It sits on Checking Version for a while and then shows "Download Failed. Please check the network connection and try again".

Vive Staff

Re: VivePort firewall ports

@mattnash, I've asked for additional information on the network config requirements and will report back when I gain more specifics. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Vive Staff

Re: VivePort firewall ports

@mattnash, I got back some additional info. 

The Viveport installer and software make outgoing connections to our servers’ TCP port 80 (HTTP) and TCP port 443 (HTTPS). DNS name resolution to the DNS service on the client side utilizes UDP port 53 & TCP port 53. 

 

These are the wildcard domains that are currently used (changes over time):

        • *.htc.com
        • *.htcsense.com
        • *.htcvive.com
        • *.vive.com
        • *.viveport.com & viveport.com
        • *.htccomm.com.cn
        • *.reloadedtech.com
        • *.vive.link & vive.link

@steam2


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM