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Vive store currency is wrong

Contributor

Vive store currency is wrong

[ Edited ]
I live in the us and I use usd but when I go on the store it as AED and can't find away to change it
12 REPLIES
Vive Staff

Re: Vive store currency is wrong

Hello @Andrewmods96

 

Can you send me a screenshot of what you are seeing in a private message?

 

Thank you!

 

John

Vive Staff

Re: Vive store currency is wrong

[ Edited ]

Thank you for the screenshot @Andrewmods96 . In the VIveport software  if you click your username in the top right corner and view your subscription profile what does it say list for country there (see my example below)?

viveport_profile.png

Contributor

Re: Vive store currency is wrong

it says uae but i live in the USit says uae but i live in the US

Vive Staff

Re: Vive store currency is wrong

Thank you @Andrewmods96

 

Can you try clearning your cache and browser cookies on your browser.  Exit your browser/relaunch and sign in to Vivport.com and view your account settings there.  Let me know if it refreshes the location.

 

Thanks,

 

John

Contributor

Re: Vive store currency is wrong

i tried and still says the same and btw it's on both the app and on the site
Vive Staff

Re: Vive store currency is wrong

Thanks @Andrewmods96

 

Let me look at a few more things.  Just a few more questions: 

- Where in the US are you located in?

- Who is your internet provider?

- Are you running any anti-virus utilities?

 

Thanks!

John

Contributor

Re: Vive store currency is wrong

I live in NY
I have spectrum internet
And I have avg running
Vive Staff

Re: Vive store currency is wrong

@Andrewmods96 . still looking into this.

Thank you.

Vive Staff

Re: Vive store currency is wrong

Can you try logging out of both the vive software on the desktop and the viveport website? Reboot your machine afterwards and then log in first to the Vive Software.  Then log in to viveport.com and view your account there.  Let me know if they both report the same thing.

 

Do you use a vpn on that machine?

 

Thanks and sorry for the 20 questions.  

 

 

Contributor

Re: Vive store currency is wrong

no i dont use a vpn and i tried but still says AED when i go to the vive store on my browser before i log in it says USD then soon as i log in prices change to AED

Builder

Re: Vive store currency is wrong

Have you checked your language setting in Windows control panel? That also effects time, date, currency displays.

Contributor

Re: Vive store currency is wrong

just checked says english and US on language and location