Vive software won't download

Nickls
New Arrival

Vive software won't download

Hello,

 

I bought the HTC Vive a week ago. After receiving it, I start by downloading the "setup" and the software itself. But when I try to download the software it says "0% -6,41 MB of 1080 MB".. or something like that - 10 min later it says: "the download failed, something went wrong". After it had failed first time then I tried ten more times; unfortunately, it kept failing.

 

I started researching, hoping somebody had the same problem or someone that has a solution. After researching I did not found any concrete answer, so I tried to fix it myself by using other computers at home... without luck. Then I tried to ask my friend at school if he could help me, he tried and reached 92% then it came with the same message "the download failed, something went wrong"... by the way, he used half an hour getting to 92%

 

Other things I tried: Reinstalling Steam, restarting my computer (multiple times), using the wifi from my phone, using different computers and downloading Steam VR manually.

 

Regards Nicklas

SteveAx
New Arrival

Re: Vive software won't download

I am having the exact same issue ...have also been working for 3 days with help from Tech Support.  They are having some server problems.   I was told they were going to have a copy of the SW available on another download location and that they would email that to me yesterday, they didn't so I emailed them to remind them.  No reply.   I'm not getting any replies now and can't use viveport or get any of my apps.  Help VIVE!   

Vive Staff

Re: Vive software won't download

@Nickls @SteveAx

Both of you can PM me and I'll send you our latest public release for Vive software. Where are you located, out of curiosity?

Thank you,

-John C

"Welcome to the desert of the real."
Jason1972
Settler

Re: Vive software won't download

Please send it to me also, one with a Viveport EXE, that really is there ad works please.

ehrinda
Visitor

Re: Vive software won't download


SteveAx wrote:

I am having the exact same issue ...have also been working for 3 days with help from Tech Support.  They are having some server problems.   I was told they were going to have a copy of the SW available on another download location and that they would email that to me yesterday, they didn't so I emailed them to remind them.  No reply.   I'm not getting any replies now and can't use viveport or get any of my apps.  Help VIVE!   


Did you find a solution? I'm having the same problem with mine

Vive Staff

Re: Vive software won't download

What is the URL you're downloading the software from?

Thanks,

-John C

"Welcome to the desert of the real."
mfacastudent
New Arrival

Re: Vive software won't download

Hi John,

I'm having a similar issue as those above. I already have my Vive set up, and I'm trying to download the desktop software from the link provided in the 'Viveport FAQ' community discussion. 

The download freezes at 0%, and a popup window prompts me to log into my HTC account. However, the 'Sign in' button doesn't have any response to clicking it, and I'm already signed into my HTC account on my browser.

Any help much appreciated. Thanks.

 

garyblevy
Contributor

Re: Vive software won't download

Help! Vive SW wont donwload. Pops up window that asks for HTC login. Registered for login and have computer logged in to HTC and then retry and it will still not download and runs into same problem and says "HTC login"
garyblevy
Contributor

Re: Vive software won't download

I am having exact same issue. Please provide a direct link to the files or advise how to get passed htc login screen

Vive Staff

Re: Vive software won't download

You should be downloading from www.vive.com

Latest version is r1076 (as of 7/21/17). Make sure your anti-virus is disabled or has exceptions for Vive software. Make sure you are running as administrator when you install and launch the .exe

Thank you,

-John C

"Welcome to the desert of the real."
Yart
New Arrival

Re: Vive software won't download

I had this same issue.   I changed my default browser from Chrome to Firefox and that seemed to fix my problem.  I was able to log in without getting an error message and continue the download normally.

Whiteknightofcalgary
Regular

Re: Vive software won't download

I have the same issue. The vice installs then when it comes to updating steam ... I get the message ... "Can't install Steam - Something went wrong with installing steam"
Vive Staff

Re: Vive software won't download

@Whiteknightofcalgary

Did you try any of the troubleshooting steps in the thread?

Thanks,

-John C

 

"Welcome to the desert of the real."
Vive Staff

Re: Vive software won't download

@Nickls @Whiteknightofcalgary  @Yart @garyblevy

Please take a look at the thread linked below and comment on if it is relevant to your specific case or not. Your reports helped us identify an incompatibility with our installer and the latest SteamVR build. Thank you for bringing this to our attention. 

 

http://community.viveport.com/t5/Technical-Support/Vive-Software-Installer-Known-Steam-Issue-amp-Wor...


- David R

Technical Specialist; San Francisco, CA