Vive software won't download

Vive Staff

Re: Vive software won't download

@Tonyd766,

Sorry your having issues with the download; can you please share some info on your PC that may help us troubleshoot the issue (as well as which region you're in, any additional error codes you may see, and any other steps). Remember, you'll still be able to use the Vive by launching SteamVR through Steam so if this is a present, you'll still be able to use the HMD and we can continue to work towards troubleshooting the installation process. 


- David R

Technical Specialist; San Francisco, CA

Whiteknightofcalgary
Contributor

Re: Vive software won't download

Can you also send it to me also. Same issue here. I’m running an MSI laptop with a nividea 1060i with 8 gigs video, I7 -7700 cpu and one U.2 PCI x4 ssd main and ssd SATA secindary with All updated drivers.

Same issues, almost gets installed then errors out.
Vive Staff

Re: Vive software won't download

@Whiteknightofcalgary

 

So when you download from Vive.com it crashes during the browser download? Or during the update after?

Thanks,

-John C

"Welcome to the desert of the real."
Whiteknightofcalgary
Contributor

Re: Vive software won't download

During the download ...
Vive Staff

Re: Vive software won't download

@Whiteknightofcalgary

 

That's strange. Have you had problems downloading any other files either from Vive.com or other webpages? There's nothing unique about the way we serve the executable file for download from our site.

Thanks,
-John C

"Welcome to the desert of the real."
Whiteknightofcalgary
Contributor

Re: Vive software won't download

Really? You must be new. I get the message of can’t download because something went wrong and so many threads with exactly the same download issues I’ve had.

Tell you what I’ll do. I’ve just re-installed Windows 10 pro on a new SSD and will re-install you and steam ... this time I’ll record the entire process via video camera and add it to my YouTube channel describing the entire issue and will send you a link to the video issue.

I’ll only sensationalize it just a bit
Vive Staff

Re: Vive software won't download

@Whiteknightofcalgary

 

That would be great, thank you! Since you're familiar with them, could you also please link me the threads you're talking about? I'd like to take a look at what you're talking about specifically.

Thank you very much,

-John C

"Welcome to the desert of the real."
DonaldGrumps
New Arrival

Re: Vive software won't download

hello could you please send me the newest release of the vive software as I am having this same issue.

Vive Staff

Re: Vive software won't download

@DonaldGrumps

 

Please PM me with your email and I'll see what I can do.

Thanks,

-John C

"Welcome to the desert of the real."
Highlighted
InfiniteFlame
New Arrival

Re: Vive software won't download

My vive software is downloading through the website https://www.vive.com/us/setup/, I am in Colombia, just moved here and bought it from Spain, we connected all sensors and I have a preety powerful CPU, it is a Vibox. My Vive Software starts downloading until it gets to 8.73MB 6% and then it just stays there, I have tried restarting the download but again the same thing happens.

Thanks!

Vive Staff

Re: Vive software won't download

@InfiniteFlame

 

Can you get it working with just SteamVR? (Not the Vive software package)

Thanks,

-John C

"Welcome to the desert of the real."
boes505lb@gmail.com
Contributor

Re: Vive software won't download

I have tried multiple times to download and install viveport software. Have tried different install location, resets and uninstalls. the viveport software will freeze when trying to install. it will load untill it reaches 6% and stop and ask me to sign in. when i try to sign in it tells me that it failed and wont install any further. 

installinginstallingreaching 6%reaching 6%after  clicking sign inafter clicking sign inwhat is showing installed after freezingwhat is showing installed after freezing

itiacnr
Contributor

Re: Vive software won't download

I have problem to download Vive software, the download stop at 94%. I've tried many times but always  with the same result.

stopdownload.jpg

 

Vive Staff

Re: Vive software won't download

@itiacnr

 

How long do you wait for 94% to pass?

Thanks,

-John C

"Welcome to the desert of the real."
boes505lb@gmail.com
Contributor

Re: Vive software won't download

Not able to redeem tilt brush cause vive port won't install
Labels