Vive lighthouse not being shipped back

SilentEcho0
Contributor

Vive lighthouse not being shipped back

On the 12th of august one of my lighthouses' tracking lasers stopped working. So I sent it and I have not received a replacement or heard anything about its status in almost a month. I'm not sure who to contact to get information on this.
Vive Staff

Re: Vive lighthouse not being shipped back

@SilentEcho0

 

Hi there, please PM me your ticket number and name and I'll take a look.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Labels