Vive lighthouse not being shipped back

Highlighted
SilentEcho0
Contributor

Vive lighthouse not being shipped back

On the 12th of august one of my lighthouses' tracking lasers stopped working. So I sent it and I have not received a replacement or heard anything about its status in almost a month. I'm not sure who to contact to get information on this.
Vive Staff

Re: Vive lighthouse not being shipped back

@SilentEcho0

 

Hi there, please PM me your ticket number and name and I'll take a look.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Labels