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Vive entering and leaving standby at random times during games

Contributor

Vive entering and leaving standby at random times during games

Hey Vive Community and Vive Staff,

 

I have a problem regarding my headset, like the post title says it enters standby for a second turning off the screen and comes back up a second after. I had an RMA of my base stations and after they came back this started. My Headset and controllers were working fine before christmas on exaclty the same setup.

 

I honestly don't know what to do anymore, I tested everything I found on Reddit and SteamVR with no effect. I spent like 3 full work days total, and still couldn't get those blacksreens to not occur anymore.

 

This is what I could see in all the logs of SteamVR - all other logs have no entries during or even around that time:

 

Sun Mar 12 2017 21:01:45.074 - 0 - entering standby
Sun Mar 12 2017 21:01:45.470 - 0 - leaving standby
Sun Mar 12 2017 21:17:40.552 - 0 - entering standby
Sun Mar 12 2017 21:17:40.950 - 0 - leaving standby

 

I even tried taping the IR sensor inside the headset with no effect, but there are posts on SteamVR Community and iRacing Forums where other members seem to have similar issues with the same vrserver.txt logs.

 

I don't know if the headset or the linkebox has any technical issues. Base stations and tracking seems fine.

 

On a side note I want to say that one of my controllers also is stuck in a blue led since the Base stations are back - but this seems like it this is a different issues, but just in case. Error log in vrserver.txt:

 

Sat Mar 11 2017 17:24:20.385 - Unable to assign controller roles. Trying again in 2.000000 seconds.
Sat Mar 11 2017 17:24:22.400 - Unable to assign controller roles. Trying again in 2.000000 seconds.

 

My system specs are:
MB: Maximus Hero VII
CPU: i7 4790k
GPU: Gigabyte 1080 Xtreme VR Edition

 

Any help or suggestions would be really helpful for me and others.

7 REPLIES
Vive Staff

Re: Vive entering and leaving standby at random times during games

@Parks,

Could you send us the entire SteamVR log so we could take a look at it?
Also, can you PM me your information for when you did the RMA. I'd like to take a look at that as well on our system.

Thank you!

-John C


"Welcome to the desert of the real."
Contributor

Re: Vive entering and leaving standby at random times during games

[ Edited ]

Sun Mar 12 2017 18:26:15.190 - IPCPipe(iRacingSim64DX11 (5884)): Process disconnected.
Sun Mar 12 2017 18:26:15.190 - Process iRacingSim64DX11 (5884) disconnected
Sun Mar 12 2017 18:27:35.313 - New Connect message from D:\iRacing\iRacingSim64DX11.exe (VRApplication_Scene) (Args: -join_server?customerid=205556&groupid=205556&customername=Parks%20Peter&is_lite=0&credentials=1CFD5670CEB5B35B57F2264A48B9D0039237BFCED776B020C5F04E4B144D6FA6&sess_cred=C8C13439B2515BE9BFD3354BD292C1E99683ECF556957E9BCF27F6267159D7CD&sess_cred_srv=members.iracing.com%2fmembersite%2fchecksess&trackid=239&catid=2&carclassid=73&carid=64&car_dirpath=astonmartin%5cdbr9&role=0&TO_IP=amstrace03-orig.iracing.com%3a15073) 8752
Sun Mar 12 2017 18:27:35.313 - Creating builtin app for D:\iRacing\iRacingSim64DX11.exe (VRApplication_Scene)
Sun Mar 12 2017 18:27:35.315 - Setting app system.generated.iracingsim64dx11.exe PID to 8752
Sun Mar 12 2017 18:27:35.315 - Using existing HMD lighthouse.LHR-4A627531
Sun Mar 12 2017 18:30:36.723 - 0 - entering standby
Sun Mar 12 2017 18:30:37.121 - 0 - leaving standby
Sun Mar 12 2017 18:31:42.645 - 0 - entering standby
Sun Mar 12 2017 18:31:43.042 - 0 - leaving standby
Sun Mar 12 2017 18:32:07.158 - 0 - entering standby
Sun Mar 12 2017 18:32:07.556 - 0 - leaving standby
Sun Mar 12 2017 18:33:31.602 - 0 - entering standby
Sun Mar 12 2017 18:33:32.000 - 0 - leaving standby
Sun Mar 12 2017 18:35:23.288 - lighthouse: LHR-4A627531 H: IMU went off scale.
Sun Mar 12 2017 18:35:53.295 - IPCPipe(iRacingSim64DX11 (8752)): Process disconnected.
Sun Mar 12 2017 18:35:53.295 - Process iRacingSim64DX11 (8752) disconnected
Sun Mar 12 2017 18:39:58.214 - Process vrmonitor (9772) has initiated a quit all
Sun Mar 12 2017 18:39:58.225 - Sending Quit event to process vrdashboard (792)
Sun Mar 12 2017 18:39:59.102 - IPCPipe(vrdashboard (792)): Process disconnected.
Sun Mar 12 2017 18:39:59.102 - Process vrdashboard (792) disconnected
Sun Mar 12 2017 18:39:59.111 - Sending Quit event to process vrcompositor (6168)
Sun Mar 12 2017 18:39:59.111 - Sending Quit event to process vrmonitor (9772)
Sun Mar 12 2017 18:39:59.135 - IPCPipe(vrmonitor (9772)): Process disconnected.
Sun Mar 12 2017 18:39:59.135 - Process vrmonitor (9772) disconnected
Sun Mar 12 2017 18:39:59.182 - IPCPipe(vrcompositor (6168)): Process disconnected.
Sun Mar 12 2017 18:39:59.182 - Process vrcompositor (6168) disconnected
Sun Mar 12 2017 18:39:59.185 - VR server shutting down
Sun Mar 12 2017 18:39:59.187 - lighthouse: LHR-4A627531 H: Dropped 1715091 back-facing hits, 34 non-clustered hits during the previous tracking session
Sun Mar 12 2017 18:39:59.281 - Listener thread ending
Sun Mar 12 2017 18:39:59.281 - lighthouse: Unable to set work state to 4 for HMD Hid device
Sun Mar 12 2017 18:39:59.281 - lighthouse: Unable to set work state to 4 for HMD Hid device
Sun Mar 12 2017 18:39:59.281 - lighthouse: TrackedCamera: Stopping Video Stream For Camera Shutdown.
Sun Mar 12 2017 18:39:59.301 - lighthouse: TrackedCamera: CloseCamera()
Sun Mar 12 2017 18:39:59.301 - lighthouse: Stopped tracking with universe 1487872909
Sun Mar 12 2017 18:39:59.305 - lighthouse: Saved LighthouseDB rev 369 to C:\Program Files (x86)\Steam\config\lighthouse\lighthousedb.json
Sun Mar 12 2017 18:44:20.939 - ================================================================================================

Vive Staff

Re: Vive entering and leaving standby at random times during games

I sent you the email privately. Send us the full log there.

Thanks,
-John C


"Welcome to the desert of the real."
Vive Staff

Re: Vive entering and leaving standby at random times during games

Just to confirm, you've already tried uninstalling SteamVR and reinstalling it?

"Welcome to the desert of the real."
Contributor

Re: Vive entering and leaving standby at random times during games

I have this problem as well.  Briefly goes into standby mode during an iRacing race.  

Vive Staff

Re: Vive entering and leaving standby at random times during games

Is it only iRacing, @Marcus or are other games affected as well?
PM me and we'll do some troubleshooting.

-John C

"Welcome to the desert of the real."
Contributor

Re: Vive entering and leaving standby at random times during games


Synthesis wrote:

Is it only iRacing, @Marcus or are other games affected as well?
PM me and we'll do some troubleshooting.

-John C


Yes, all games.  Headset has now been RMA'd,  Courier picked it up a few days ago.  I've had no updates so I don't know what's happeing to it, or how long it's going to be away for.