01-06-2018 02:57 PM
Was just in the middle of playing Fallout 4 when the position of one of my controllers suddenly froze in-game. buttons still worked but tracking did not. I tried resetting the controller, reinstalling usb drivers, switching steamvr to beta and back again, disabling usb power management, rebooting vive and pc, nothing. the controller would be recognised as active but would indicate it wasn't being tracked. again, buttons worked fine.
I have another controller laying around, so I pair it up and give it a try. it works fine for a few minutes before failing in the exact same way. I've tried all the same steps and both controllers are behaving the same way. The first controller seems to still be working fine through all of this.
Very frustrating as it's clearly not a hardware issue, the drivers appear to have just gone totally haywire.
Any advice would be more than appreciated. Thanks!
01-06-2018 03:47 PM
Since you're suspecting it could be the drivers, have you tried removing the drivers and reinstalling them? If not, what other troubleshooting methods have you attempted, if any?
Click the VR button to start SteamVR.
Click Remove all SteamVR USB Devices. You might have to scroll down a bit to find it.
Restart your PC.
Once your PC has booted back up, ensure that Steam isn't running. Plug the Link Box and your Vive's cables back into the PC, but use a different USB port for your HMD.
Once everything is plugged in, go ahead and launch Steam and SteamVR. Drivers will now be reinstalled.
01-06-2018 05:09 PM
Hi John, thanks for the reply. I tried resetting the controller, reinstalling usb drivers, switching steamvr to beta and back again, disabling usb power management, rebooting vive and pc. I had not tried changing the usb port, but I just did so again with no effect.
01-06-2018 05:19 PM
You'll need to go through the whole process I listed from the beginning. Just changing the port by itself won't do anything.
01-09-2018 07:05 AM
01-11-2018 08:59 AM
That's very strange. It would seem more like a driver issue to me, but you've got a third controller that works? I don't suppose you have another computer you could test them on? I'd be hesitant to send them back for repair unless they're brand new.
01-11-2018 09:34 AM
01-11-2018 09:36 AM
Minimum specs shouldn't be a big deal in this case, I just want to know if the same thing happens. If so, as strange as it seems, it may well be the controllers that aren't working.
It'll be good to narrow it down.