Vive Wireless looses connection when camera is enabled

VRMurph
Contributor

Vive Wireless looses connection when camera is enabled

I installed the wireless hardware and software and initially had problems getting the headset to connect consistantly. When it did get connected it would just randomly disconnect from the headset for no apparent reason. Signal strength was maxed out so that wasn't the issue.

 

After some research , I read that the video cable should be disconnected from link box when using wireless. I did that, and the issue with getting the headset to connect consistently seemed to go away. Your installation instructions should be more clear about this!

 

I was still randomly getting disconnected. What I've isolated it to is when the camera is enabled (for chaperone and/or room view) I get disconnected after several minutes of play. Screen goes gray, then black. Wireless app on PC says "Headset not detected", but the signal strength is at max. This happens in several games, so I pretty sure it's not game related. When I disable the camera, everything is fine.

 

It appears others are having this issue as well, but the details are buried in some other problem type/subject line, so thought I create a entry identifying this specific issue.

 

1) Is this a recognized problem with your technical team?

2) When will be corrected? 

 

Highlighted
Lupraen
Settler

Re: Vive Wireless looses connection when camera is enabled

Hi, i was experimenting the same issue. Setting camera refresh to 60hz solved the issue for me.

Regards.
VRMurph
Contributor

Re: Vive Wireless looses connection when camera is enabled

I just tried at 60hz and ran for about 30 minutes without an issue. Seems to have solved the frequent disconnects. Thanks for the information!!

Cheers
SteveCole
Explorer

Re: Vive Wireless looses connection when camera is enabled

My camera rate is at 40. Room view, dashboard etc are all enabled too, but I don't have any issues. I have hours of play time with no disconnects, grey screens or tracking issues. Camera and mic work flawlessly.

 

Wierd thing is my camera is locked at 40. When I try to change it lower or higher, SteamVR restarts but it's back to 40. This was even the case before installing wireless adapter.

 

My specs:

Asus Rampage VI Extreme X299

CoreX i7 7820X

Asus Strix GTX 1080ti OC Edition

Corsair 32GB DDR4 3200

Samsung SSD 960 Pro - 1TB

EVGA 1200w PSU

WiGig card is in PCI-E x4 slot

 

Maribel_Hearn
Pioneer

Re: Vive Wireless looses connection when camera is enabled

Reporting same issue. 60hz, 30hz, anywhere in between, goes gray screen with "Headset not detected" after 1-5 minutes. Only solution is to disable the camera.

Maribel_Hearn
Pioneer

Re: Vive Wireless looses connection when camera is enabled

It appears that the recent VIVE Wireless update has resolved, for the most part, the camera issue. I can now enable the camera and play for extended periods, at least, until something else crashes the wireless, like a sudden change of scenery caused by a teleport to another room.