09-19-2018 11:00 AM - edited 10-10-2018 05:09 PM
The current Wireless Adapter's online setup and installation guide can be viewed here.
The current PDF version of the Wireless Adapter's user guide can be viewed here.
CyberpowerPC's Video Installation Guide can be viewed here.
The troubleshooting FAQs for the Wireless adapter can be found here.
Feel free to use this thread to raise any general questions about the adapter, its setup, and general use.
Note regarding external enclosures: We are working closely with Intel evaluate options for supporting external PCIE enclosures so that Vive Wireless Adapter could function with laptops. We will share more details when they are available.
09-24-2018 04:21 PM
Troubleshooting steps for the Wireless Adapter
I just spend about 2 hours chatting with support trying to get a "Headset not detected" error fixed on my machine. Sadly, it did not work for me - I'm waiting on a replacement now - but here's a list of things they tried. Hopefully, one of these might work for you - at a minimum, you'll be able to link to this post and say "I already tried everything here" when you start the chat.
Between each of these steps, restart both the VIVE Wireless software and the SteamVR software.
Good luck to all you folks - may you have better luck than I did!
09-24-2018 09:36 PM
Looks like I probably have DOA unit then, Ive tried pretty much everything here and nothing. Infact i have an issue i havent seen otherwise, if i try to play a game 1 or 2 minutes into a game and the entire computer will freeze up completely, If i wait either the pc will give me a blue screen of death or it will remain frozen (i waited for 20 mins) then when i reboot steamvr will have uninstalled istelf for whatver reason. its blue screened 6 times and froze 3
09-25-2018 01:17 PM
I also returning the device tomorrow, I can't make it see each other Wireless-software and SteamVR.
I did everything, but no luck.
Also link to FAQ in the first post goes to 404 page. Thank you.
09-26-2018 02:43 PM
09-27-2018 03:51 AM
I'm running into the exact same issue as MajorJebus. It happens a few minutes after starting any game. I tried several things including removing the USB drivers and resintalling the components, switching the PCIe card from a 1x to an 8x slot, and switching between SteamVR Beta and non-Beta. Unplugging and replugging the USB cable between the battery to the wireless adapter on the headset brings the headset back online.
09-27-2018 08:24 AM - edited 09-27-2018 08:25 AM
I received and installed mine yesterday. The first step that is missing in the instructions is to plug in and start charging the battery pack (even if it shows multiple lights).
PCIe install went fine into small slot.
The app kept showing the HMD but would then say unable to connect. This continued until I physically unplugged the HDMI cable of the old linkbox from the video card and disabled bluetooth updates to the base stations in Steam VR. I then rebooted.
I was able to get the HMD to connect with 4 bars, so I started Steam VR and then started playing the Lab. As long as I was standing perfectly still everything worked fine and wirelessly. Quick head movements cause pixelization until I stop moving. This is the first time I ever got motion sick playing VR. In the middle of a game the HMD went black so I stopped playing. T he battery showed as empty so I set it to recharge and came back to it a few hours later.
When I came back and plugged the charged battery in everything started up fine (app, then Steam VR, then Beat Saber). In game I didn't notice the pixelization as much and the game was totally playable via wireless EXCEPT that when I ducked or move around a wall I would periodically have the HMD go totally black. It would come back on after a few seconds. I tried jiggling the USB power cable between the battery and HMD and finally got to a point where it quit blacking out regularly. Two or three times after it went black the HMD would come back on but only be working on one eye (the right). The left eye would remain off, so I would unplug the USB cable and restart the app, steam VR, and the game.
I noticed in the last crash that my Steam VR app was showing a ton of dropped frames despite the fact that I was standing 3 feet away in direct line of the antennae.
I'm running a GTX 970, not sure if it just can't handle it but I don't think that would affect dropped frames would it?
Hope some of this helps somone else.
09-27-2018 12:18 PM - edited 09-27-2018 12:25 PM
@mframe, a couple of notes:
09-27-2018 01:01 PM
09-27-2018 10:32 PM
I've noticed that the pass-through camera appears to be causing a crash with the wireless adapter.
With the pass-through camera enabled, my HMD will lose connection after a few minutes, and I will be given the "Headset not detected" error message along with full signal bars.
The only solution is to close and re-open the VIVE Wireless software. This, of course, results in the pass-through camera no longer working (Because the HMD was re-connected after SteamVR was started, and the pass-through camera has never worked after this happens, even on wired.) Once restarting the VIVE Wireless program, the connection is reliable with no pass-through camera. Disabling the pass-through camera in SteamVR settings appears to resolve the issue as well. This is far from ideal, and one of the best parts of VIVE is the pass through camera.
System specs: Intel Core-i7 8700k
960 PRO SSD
Windows 7 SP1
09-28-2018 03:42 AM
I am experiencing the same issue as others. The vive wireless tool can see my headset, but steam VR cannot. I have tried all of the steps mentioned here.
09-29-2018 03:10 PM