06-17-2018 10:41 PM - edited 06-17-2018 10:43 PM
I have a problem with my vive tracker 2017.
It said the device is connected but not tracking.
After connecting the dongle to my PC and the light on the tracker stays green, I have moved the tracker near to the base station but it still does not track.
Please have a look at the attached image.
I have tried to restore the tracker firmware to default, and update it but still does not work.
How can I fix this?
08-07-2018 08:38 PM
08-08-2018 03:04 PM - edited 08-08-2018 03:10 PM
The makers of PP Gun have been shipping their trackers in a controller configuration rather than a tracker configuration - while this is not what we advise, the tracker itself should still track. We have a role switch tool that's used to accomplish configuration changes - I would avoid using this to try to recover your tracker as the tool is for experienced developers.
Which region are you in? I'll check with the relevant support team to assess what the warranty conditions are for this specific case. I've also alerted the tracker team to your post.
08-08-2018 04:11 PM - edited 08-09-2018 03:33 PM
@graydevio, In the mean time, can you please try rolling back a version of SteamVR using the process described here? https://steamcommunity.com/games/250820/announcements/detail/1723075465350395950
Please let us know if this alters your behavior.
As of this post, we encourage anybody reading this whose having similar issues with a tracker to try this temporary rollback.