11-04-2017 07:15 AM
Hi, i recently purchased the vive and with it comes a software/game package, i tried alot of times to redeem the codes which i got sent via email, in steam it says these codes dont work and in the htc software it says the codes have already been used but they arent in my steam library nor my vive library, thx for any help in advance.
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11-04-2017 06:50 PM
@x27rzxs, Are you loging into the Vive software using a Steam account? This type of issue is usually related to which account the codes have been verified. The promo codes you recived (save for fallout) are for the Viveport software and not Steam hence why they don't work there.
Our US support staff is out for the weekend but @CoryCheng might be able to help you sooner since he's in a different timezone.
11-12-2017 07:31 AMSolution
ok finally got the right codes now per mail which also work in the vive software dont know why they didnt work before prob. problems with the website, since i also had the option to activate them now on the htc website so everythings wqorking now finally