Vive Pro controllers don't stop charging

PanFX
Pioneer

Vive Pro controllers don't stop charging

It maybe related to the latest firmware update of the controllers, the orange LED doesn't switch to white anymore after being charged to 100% on both of my controllers. I can leave them all night charging and the LED's always show orange.

Vive Staff

Re: Vive Pro controllers don't stop charging

@PanFX

 

Hi there. Thank you for letting us know. What version of Windows are you on and what version of SteamVR are you using? (Beta or Release?)

Thanks!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
PanFX
Pioneer

Re: Vive Pro controllers don't stop charging

Hi,

i'm on win10 pro and SteamVR beta. I already tried to reset the controllers and had some luck with one of them, showing the white LED again, but i haven't discharged them properly since then. I guess i have to wait until i have to charge them again.

Vive Staff

Re: Vive Pro controllers don't stop charging

@PanFX, I've sent you a PM


David R

Technical Specialist - San Francisco, CA; Monday-Friday

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HuDz
Settler

Re: Vive Pro controllers don't stop charging

Hi, im also seeing this behaviour with my SteamVR 2.0 controllers. The charge LED remains orange even after the controllers are fully charged. After they are charged, if i unplug and replug the controller back in only then will it show up white, but it never turns white after they have been charged after use.

 

They are on the latest firmware as of today and it doesnt really matter what system spec i have as the computer isnt on while they are charging...

 

Cheers.

Vive Staff

Re: Vive Pro controllers don't stop charging

@HuDz, this is an bug within SteamVR that will require an update to solve. If you remove the power source and then reapply it, they should show the traditional white if they've achieved full charge  


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

HuDz
Settler

Re: Vive Pro controllers don't stop charging

@VibrantNebula Yes i did notice if i unplug and plug in again it shows white. But surely its a controller firmware bug not steamvr? When i charge my controllers my pc is off so its just a function of the controller fir.ware? Cheers.
Highlighted
Vive Staff

Re: Vive Pro controllers don't stop charging

@HuDz, Yes, ultimately the bug manifests as a function of the controller but due to how the watchman protocol works, the update needs to be addressed via SteamVR. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

HuDz
Settler

Re: Vive Pro controllers don't stop charging

@VibrantNebula Ok thanks for the info, any kind of eta on this being addressed. Cheers.
Vive Staff

Re: Vive Pro controllers don't stop charging

@HuDz, no ETA yet. Updates through Valve tend to take a while. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

HuDz
Settler

Re: Vive Pro controllers don't stop charging

@VibrantNebula is it Valve we are also waiting for on the update to make the BS2.0 go to sleep via bluetooth? At the moment i have to unplug my bs which is a little but of a pain, tge sleep funtion on the bs1.0 was nice. Cheers.
M0rdresh
Contributor

Re: Vive Pro controllers don't stop charging

I have the same issue with my Vive controllers 2018 controllers that came with my three days old HTC Vive Pro full kit. The light on both controllers stay orange forever while charging. Mine never return to white, even if I unplug and re-plug in power. I hope this gets addressed soon.

dniq
Contributor

Re: Vive Pro controllers don't stop charging

Same here. All the latest updates are installed. Controllers are on the charger, nut after nearly 20 hours LEDs are still red.

 

The Base stations also never turn off - have to unplug them Smiley Sad

Vive Staff

Re: Vive Pro controllers don't stop charging

@dniq, As stated above, the controller error seems to be a firmware/SteamVR status reporting error - It may take some time to fix simply due to the fact that it's a pretty lengthy process to get firmware updates validated and published via SteamVR. If you unplug them and replug them back in, they should indicate white if they are fully charged. 

 

Bluetooth power management is not supported on 2.0 lighthouses currently via the Pro. 

 

I'll look into seeing if I can get a status update about both of these ticket items. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

dniq
Contributor

Re: Vive Pro controllers don't stop charging

Can you, please, explain how Steam VR can affect controllers that are not even paired or ever turned on - straight out of the box? Because they’ve been like this out of the box - first thing I did when I opened the box was to try to fully charge them.