04-12-2018 01:02 AM
I also experience this problem but just after I updated the firmware. I did not notice it out of the box. But then again, maybe I was too excited...
04-12-2018 07:14 AM
I also have the "tinny" (non-bass) audio experince with the Pro. I hope the HTC team can send out a firmware update addressing this issue soon.Unfortunately, if there is not a solution within the 30 day return window (U.S.) we will have to return the headest (T-minus 24 days since our purchase).
04-12-2018 08:04 AM
Really would love to have more details about when we can expect the patch. I'm being as patient as possible, but it is killing me having this amazing new headset yet suffering through poor audio is ruining the experience. I've even held off from demoing it to friends/family. Anything more than "expected shortly" or "soon", as someone else mentioned, return windows will be closing and many people are waiting to confirm audio is on point before making the decision whether to keep or return the headset. I worry many people will return if this is not fixed before return window runs out.
Is there anything we can do to help move this process along?
04-12-2018 09:33 AM
+1 to the list of folks experiencing a very sub optimal audio experience on the VivePro. Very tinny and no bass. Playing some titles were painful with extreme high pitch sound effects.
In terms of the physical design of the headphones and their mounting arms, they do not sit snug with my ears, which also effects the bass reproduction. The Pro Audio Strap on the 1st Gen had curved headphone mounts that seemed to give better headphone placement and pressure on one's ears. The VivePro's headphone mounts are straight arms which, at least for me, are much less effective at placing the headphones in the proper position with correct tension against my ears.
04-12-2018 10:50 AM
We have a working patch that we're finalizing and verifying across multiple hardware/software environments. Patching this issue is a top priority and deployment will occur at the earliest possible opportunity.
04-12-2018 03:07 PM
It looks like the latest SteamVR beta might have the patch:
"The SteamVR Beta has been updated with the following changes.
HTC Vive Pro:
04-12-2018 03:22 PM - edited 04-12-2018 05:53 PM
@pebcak - Thanks for pointing that release out. Anybody experincing this bug is more than welcome to try the beta branch and new firmware - it will hopefully solve your audio issues. If you do give it a go, please report back as to if it helps
04-12-2018 04:07 PM
Yes, @VibrantNebula I am familiar with the Steam system, they can push out updates as soon as they are ready. Excited to try this tonight! Getting ready right now.
04-12-2018 07:24 PM
Now that the incoming sound has been addressed and hopefully fixed, will you be addressing the microphone aswell? I don't know about anyone else here, but the audio quality from the microphone is atrocious. It's by standard using a generic usb audio driver, as if the device itself installed none.
04-12-2018 08:18 PM
Tried it out and the issue is still there. This feels like an EQ patch because you still dont feel any of the bass. I mean, wasn't there a built in driver and amp? The headphones sound like a cheap pair of 5 dollar earbuds.
04-12-2018 08:52 PM - edited 04-12-2018 08:52 PM
I've also installed the firmware, restarted my hmd and there is still no bass. If it's the hardware, will we be getting a replacement pair of headphones or a significant refund?
04-13-2018 05:58 AM
04-13-2018 06:12 AM
One reason that pushed me towards upgrading from Vive to Vive Pro for 869 € (that´s how much it costs here) was that i didn´t want the fiddlyness anymore to put on my Bluetooth-Headset over the vive after i put on the vive - and vice versa. So i was excited about the included headphones. Unfortunately i also get this horrible sound without any bass. I seriously hope it´s fixable by software as HTC mentioned, if not i expect them to offer a replacement for the headphons with at least moderate soundquality. Sorry, but the pricepoint of the Vive Pro is way to high to come with crappy headphones.