11-03-2018 02:02 PM
Have you tied to install the latest driver updates for the headset in steamVR? This was a known issue after official release of Vive Pro but they fixed it quickly. Since then I don't have any problems at all with my audio. Just make sure you have installed all HMD updates within SteamVR.
11-04-2018 08:37 AM
Better your update your driver that you can easily upgrade with device manager. but you need to backup your driver first , this article will help you in this How to Take Windows 10 Drivers Backup Using Powershell
11-04-2018 09:52 AM
First of all that has nothing to do with audio drivers, since the audio doesn't go in the soundcard of the PC but it goes via DP/HDMI cable in the GPU . OP said he tried reinstalling his soundcard drivers, which is why there's no effect at all. It was a software issue from HTC which they fixed shortly after release. That's why he needs to update the drivers of the HMD directly from SteamVR, also latest GPU drivers recommended. I rarely give advices but when I do it's because I had the same issues and I know for sure what was the problem and how to fix it.
11-05-2018 04:28 PM
@smygarn, Mirroring the comments here, you'll want to ensure the HMD firmware is up to date and that you're on a fairly recent Nvidia driver. The HMD firmware update contains the latest DAC profile. Like everybody is saying, the audio is piped via DP so more recent Nvidia drivers are required (the audio is not rendered via your soundcard). You may have better luck if you "disable" the Vive Pro Multimedia option and force the Nvidia audio option into being the default.
After all of this, it is possible that you have a bad HMD but your reports are pretty consistent with the Nvidia/DAC bugs - in some cases the various layers of tech just fail to initalize the device properly but finding the root of the issue is pretty difficult.
Technical Specialist - San Francisco, CA; Monday-Friday
11-13-2018 11:08 PM
11-16-2018 05:32 PM
Add me to the list of very unhappy people. Got the Vive Pro today, and appalled by the audio quality compared to the Oculus Rift. No bass at all!
11-30-2018 07:20 PM
Just got my Vive Pro a couple of days ago. Audio was horrible and tinny and distorted. Upgraded all the firmware and it made no difference. The intro to Furious Seas is almost unintelligible in parts it is so bad.
12-10-2018 08:55 AM
a month ago - last edited a month ago
So, updating everything: doesn't help. SteamVR / Devices / Reboot Vive headset = doesn't help. Changing audio devices back and forth (or fiddling Device Manager) doesn't help. Rebooting Windows may help, but sometimes even that doesn't help.
Surely there must be a quicker workaround (until the drivers are fixed)?
The problem sounds like sampling frequencies are messed up (trying to play back at double speed or so but then it syncs back to the correct rate, resulting in a horrible broken sound).
3 weeks ago - last edited 3 weeks ago
It seems we are beta testers. Even the sound device name for me in Windows 10 Settings / Sound is "Speakers (VIVE Pro Mutimedia Audio)". That really says Mutimedia. Garbled sound continues, also everything else keeps crashing all the time. Also crashes so that the Vive headphones suddenly start playing noise at insanely high, deafening levels. Dangerous stuff.
3 weeks ago
2 weeks ago
Just another tip in case someone could benefit from this: the link box definitely needs to be connected to USB 2.0 on the PC instead of USB 3.0 (and probably without any hubs). Otherwise problems are multiplied.