Vive Pro audio quality

Madasafish
Settler

Vive Pro audio quality

I have a problem with sound quality on my Vive pro, As mine is very tinny sound no bass tone at all.

Is it a known bug or has it been shipped with faulty earphones

 

VROne
Settler

Re: Vive Pro audio quality

What does it sound like exactly? I can confirm there’s not a ton of bass but I don’t think I’m getting the “tiny” sound you’re talking about. The volume goes up quite high and it sounds fairly normal.

You’ve checked your sound settings and playback device selection?
Vive Staff

Re: Vive Pro audio quality

@Madasafish, there is a known software bug that is affecting audio on some setups - the issue will be patch via update shortly. 


- David R

Technical Specialist; San Francisco, CA

Madasafish
Settler

Re: Vive Pro audio quality

thank you for your reply, I thought some thing was wrong

prefontaine
Visitor

Re: Vive Pro audio quality

Please note that there are some bad reviews because of the audio issue's. Your statement says the bug is affecting audio on some setups. how do I know if it is affecting my setup? I have the same comment that it sounds tinny, hardly any bass.
andino
Contributor

Re: Vive Pro audio quality

I would like to add myself to the list. I hear a lot of high pitched sounds and very little low bass sounds. As such, the sound coming from the ear buds is 'tinny'. Meaning it sounds like it is coming from a tin can. I have tried many different positions on the ear buds but still get the same experiance. 

 

It may be beause I switched from the Deluxe Audio Strap on my old Vive setup. It had great sound. But still, there should be more bass sounds coming out of this $800.00 piece of equipment. 

james c
New Arrival

Re: Vive Pro audio quality

Has this been addressed?

I updated firmware but i feel like it is still very tinny and missing lower range frequencies. 

I think its exacerbated by the ear peices not really sitting flush with the ear as they did in the audio strap

Highlighted
Madasafish
Settler

Re: Vive Pro audio quality

No not yet, I updated the firmware before the 1st post, Just incase the fix was there

andino
Contributor

Re: Vive Pro audio quality

I updated the firmware as well and can confirm that I still have the tinny sound.

Vive Staff

Re: Vive Pro audio quality

We haven't released the patch for this yet - It will be pushed at the nearest opportunity. 


- David R

Technical Specialist; San Francisco, CA

nishanh
Contributor

Re: Vive Pro audio quality

Mine has a severe audio "crackling" issue. Is this also a known issue?

 

Update: After a cold reboot, Steam updated on launch and the issue has resolved itself. Sorry for the false alarm.

Vive Staff

Re: Vive Pro audio quality

@nishanh I sent you a PM. 


- David R

Technical Specialist; San Francisco, CA

pacman
Settler

Re: Vive Pro audio quality

Just to add I also get the same issue on my Vive Pro on the sound sounding terrible, tinny and with no bass at all. I'm glad to hear it is a known issue wich is being worked on because as it stands my device is unusable like this.

 

I've tried switching audio devices to see if that is the problem but it didn't make any difference.

Vive Staff

Re: Vive Pro audio quality

@pacman, that's the known bug's behavior - this should be fixed via update pretty soon. 


- David R

Technical Specialist; San Francisco, CA

biopharmacist
Explorer

Re: Vive Pro audio quality

Hello.  I know it's a known issue, but I figure the more people talking about it, the more HTC will realise how serious of an issue it is.  Especially since they were boasting about the audio quality...then there's no bass.   How did no one actually test the audio of the device months ago?

 

I'm not trying to be rude, but at the same time, customers have paid lots of money for a product that was supposed to have great sound.

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