Vive Pro Pre-Order Technical Support Thread *Official Tech Support*

Vive Staff

Vive Pro Pre-Order Technical Support Thread *Official Tech Support*

This is the official discussion thread for those experiencing technical issues with the Vive Pro pre-order process. 

 

This thread is reserved for bug reports and support requests related to pre-orders; any unrelated replies will be deleted or moved. 

 

You can contact live support on Vive's contact us page.  For a list of contact links per region please click HERE .   Live-chat as well as this thread are the best places to contact us for a more timely response.

 

 

If posting here, please describe the issue you're facing and post a screenshot if possible. Please do not post screenshots with publicly identifiable or sensitive personal information. We'll respond as soon as possible!

-David Romero

-Developer Community Manager

 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

KingRangnar
Builder

Re: Vive Pro Pre-Order Technical Support Thread *Official Tech Support...

Why on Vive Pro page says coming soon, when I read other EU customers has pre-ordered already? Are you going to ship to Bulgaria?
Vive Staff

Re: Vive Pro Pre-Order Technical Support Thread *Official Tech Support...

@KingRangnar, we're currently only processing orders for some EU countries. Other countries have pre-order options through retailers such as https://www.alternate.de 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Vive Staff
Moved:

Re: Vive Pro Pre-Order Technical Support Thread *Official Tech Support...

This post has been moved into its own thread. Follow the link to the new location, please be sure to keep posts in this thread related to pre-order issues and troubleshooting. Thanks!

KingRangnar
Builder

Re: Vive Pro Pre-Order Technical Support Thread *Official Tech Support...

Well, thank you for your answer, but I just mailed alternate.de to ask them if they ship to my country (Bulgaria), but honestly I doubt they do. So I would appreciate if you can give me some information as to where can I pre-order with shipping to Bulgaria, or at if you're planning to make an option through ur official site. 

Thank you.

KingRangnar
Builder

Re: Vive Pro Pre-Order Technical Support Thread *Official Tech Support...

@VibrantNebula, I confirm that alternate.de does not ship to my country! Any suggestions ? I find it ridiculous and offensive, living in a country within the European Union, not to be able to pre-order. 

CaTaPulT
Architect

Re: Vive Pro Pre-Order Technical Support Thread *Official Tech Support...

If there are any Vive Pro designers on this forum, I have one question for you. Are the lens housings of the Vive Pro the exact same dimention as that of the regular Vive?

The reason I ask is for those of us who wear glasses and have purchased prescription lens inserts from places like "VR Lens Labs", will our precription lens inserts also perfectly fit the Vive Pro, or will we have to wait until these places start selling lenses specific to the Vive Pro (not to mention the extra expense). I'm sure there's a few people wondering about this.

Regards: Jack

That_Guy225
New Arrival

Re: Vive Pro Pre-Order Technical Support Thread *Official Tech Support...

Pre orders were set to ship today on the 5th, I was just curious if there is a wait depending on when you preordered it. I haven't heard about anything shipping and I haven't recieved tracking info. Not really urgent or anything, just a little impatient even though it hasn't even been a day.

Invertex
Contributor

Re: Vive Pro Pre-Order Technical Support Thread *Official Tech Support...

Yes, they seem to be shipping them basically in the order they got the pre-orders. Around what day did you order? I ordered mine on the 23rd and support said it should be shipped sometime this/next week.