07-08-2018 10:55 PM - edited 07-09-2018 01:04 AM
I have ...
Geforce GTX 1060 ( set to prefer maximum performance )
Power option set to high performance also .
Newly installed windows 10 ( Everything updated including the graphic card driver ) I have nothing on this partition but Vive softwares .
My VR headset keeps going black ! No signal ( red light )
Extremely frustrated cause I got my vive pro recently
PLZ HELP .
07-09-2018 02:33 PM
Hi @Objectivity, are there any error messages or other behavior that accompany the loss of signal? What is the behavior, exactly? Does it occur after a specific time within the HMD? How do you get it back online?
07-10-2018 07:45 PM - edited 07-10-2018 11:08 PM
Hi David, @VibrantNebula
Thank you so much for helping me cause I am extremely frustrated . Almost $800 VR headset MUST not act like this.
You asked ...
Are there any error messages ? No Never . All is shown as green on the monitor program in Steam VR.
Or other behavior that accompany the loss of signal? No . Just that .
What is the behavior, exactly? Red light on the headset no signal blackout.
Does it occur after a specific time within the HMD? No. It is just random. sometimes after a minutes or so sometimes after an hour or so.
How do you get it back online? It comes back automatically random. If it does not then I will unplug everything turn off everything restart my computer then it comes back again.
By the way, I am using my USB C type port because I had exactly the same problem using my mini display port except when I was using my mini display port I was also getting " Error 108 Headset not detected " .So I gave up on that port . I don't get any errors using my USB C type except the blackout problem I described .
Please help cause I am very tired googling .
07-11-2018 02:27 AM
Tonight I played for almost 4 hours without the blackout ! Everything was working just fine . The only thing I did was to disable " Intel Virtualization Technology " in bios ...
I am scratching my head now!
I hope this was the problem . But plz let me know if you think of anything else
07-11-2018 02:25 PM
@Objectivity, please keep us upto date on how altering this setting affects your stability in the coming days. Another user recently reported that they also experienced positive resolution from a complex issue by disabling this setting - we'll start looking into seeing if we can correlate any behaviors to it.
Overall, it is hard to suggest other troubleshooting steps given that you're on a fresh installation of Windows and seem to have a pretty good understanding of the hardware. The HMD sounds functional, if it's a hardware HMD issue it tend to simply not work at all. There may be something quirky about the USB-C adapter you're using, can please you provide a link to it? Otherwise, hopefully this ends up being something that can be addressed via BIOS/software settings.
07-11-2018 02:49 PM
I will update you . So far so good . Thank you : )
These are the cables I am usuing
07-11-2018 06:15 PM
This note is just to give you a heads-up @VibrantNebula
Blackout again ! So, I am gessing it has nothing to do with disbaling Intel® Virtualization Technology
I think it was coincidental .
Do you want me to send you the ( vrserver ) log file ?
07-13-2018 12:41 PM
@Objectivity, I'm happy to take a quick scan of your logs. SteamVR logs tend to not capture hardware issues on the PC/MoBo side but it's worth a look. I've sent you a PM with instructions on how to get your logs reviewed.
07-13-2018 07:37 PM
@VibrantNebulaLast night I used the mini display port instead of USB C and was able to play for many hours with no issues . I did not get ( Error 108 Headset not detected ) either . Strange !
This time I disabled Intel® Virtualization Technology + VT in bios + set the cooling policy in power options to active ! it was on passive. As you might know Active = Increase fan speed to cool first, and only slow the processor to cool as a last resort.
Could this be an overheating problem ? The reason I am saying this is because when I play at night seems to be ok cause the temperature is cooler here in California. I remember last time when I got the blackout was around noon time and the temperature was really hot here. Can this be an overheating problem due to slowing down the processor to cool as a last resort ?
I will send you the log file as soon as I can .