04-12-2017 04:02 AM
Hi, support team!
I received my Vive in the mail yesterday and the setup went fine! But then, it lost tracking of the headset and restarting SteamVR resulted in 108 Error, red 'Not Ready' text, and greyed out hardware icons.
04-12-2017 06:28 AM
@Stringbean - I know this might seem odd, but have you tired to use it in a different location?
Typically the grey screens happen when the headset is not being tracked by the lighthouses. Reflections can wreak havok on the lighthouses.
I found that the room I originally had my VIVE set-up in had WAAAY to many reflective surfaces and I had TONS of tracking issues.
I moved it to a new room, no issues what-so-ever.
Oh - the other common 'fix' I hear is to be sure to use USB 2.0 rather than 3.0.
Have you updated the Firmware of the devices? All of mine arrived out of date.
Your rig itself is powerful enough to run everything right?
04-12-2017 08:04 AM
04-12-2017 09:27 AM
The advice offered below is definitely good.
Check your play area for reflective surfaces and make sure that you have a stable power supply. If the power is interrupted, even for a moment, by perhaps faulty wiring, that will also cause tracking errors.
If you're still having problems after that, we'll go through some other troubleshooting.
04-13-2017 05:18 PM - edited 04-13-2017 08:15 PM
More info that I hadn't noticed: The Watchman Board in the USB section of Settings goes grey when it loses tracking. It never comes back on until I wipe out the drivers and reinstall them, and even then on occasion it doesn't work.
The entire unit, headset and all, works PERFECTLY until the screen goes grey after a couple of minutes. When it works, it works exactly as it should.
I might be forgeting some other stuff I've noticed, but I'm tired.
04-13-2017 08:20 PM
@Stringbean - I saw a similar issue on Reddit - ended up being his PC was overheating. How are the temps / loads on your GPU / CPU?
Also - do you get any errors in your logs when the screen goes grey?
04-13-2017 08:31 PM
I'm not sure, @bulloko, I'll have to look into those.
The problem is that even if it is working perfectly, if I restart SteamVR I still get the 108 error. That seems somehow unrelated to any potential GPU or heat errors, unless I'm mad.
04-15-2017 10:56 PM
I just tried the Vive on a different computer, but in the same room as before. The exact same issues occured in the exact same way. I'm guessing this means something about my room or setup is the problem?
I can't imagine what's reflective in here and still don't understand why a tracking error would cause unending 108 errors. Rebooting the headset just does nothing.
04-16-2017 10:11 AM
04-16-2017 11:02 AM
Another thing to try if you haven't already is turning off power management for the USB ports (so the USB ports don't go to sleep). I've read that this can cause problems with VR headsets if this feature is enabled.
04-16-2017 01:07 PM
Had another thought...can you tell if the Base Stations are still working once tracking seems to stop? Have you tried using the long cable between the two Base Stations (not sure if this was already asked)?
04-16-2017 05:00 PM
@skittulls I haven't tried the single lighthouse yet, but both continue to track. Once the headset loses tracking the controllers are still operating. I sure hope it's not a faulty headset. I'd have to ship internationally for warranty :\
@CaTaPulT I have tried that, but thinking about it I don't know if it remains as an option once I reboot SteaVR or reinstall drivers. I'll have to check that, thanks!
I've used it on another computer and got the same errors, so individual faults with individual computers seem less likely now.
04-17-2017 05:16 PM - edited 04-17-2017 05:17 PM
If your PC/laptop has a mini-DP or DisplayPort, then try switching from HDMI to the mini-DP connection for the Vive interface box to PC/aptop if you have the appropriate adaptor cable and report back if the issue is resolved.
04-20-2017 06:03 PM
@Jad I don't have a mini-DP cable.
I know I'm not a Vive tech, but this issue is temporarily resolved by wiping USB drivers and is not related to the lens themselves. The screens work, but tracking is lost and the headset goes into the 'standby grey'