09-29-2016 04:16 PM
Do the following steps to troubleshoot the issue:
|If you have a USB 2.0 port...||Plug the USB cable into the USB 2.0 port.|
|If you don't have a USB 2.0 port...||
If updating your USB driver doesn't solve the error, purchase and use another PCI-Express USB card (with Intel chipset). Based on our tests, this USB card work well with Vive:
For more information, you may refer to the SteamVR Troubleshooting page.
@Tobias Claren, it's more of a function of how the USB controller interacts with the motherboard more than being a brand specific thing. Generally speaking, there are USB host controllers which are controlled via the CPU directly and those that are controlled via OEM/3rd party controller such as Asmedia. The Vive tends to have more compatibility issues with the latter. It can get confusing really quickly because a motherboard may contain ports of both types and the only way to find out how each port is controlled is by digging into documentation.
Generally speaking, Vive will work with most controllers and issues are most commonly encountered with Asmedia ports. If it ends up not working, we recommend using an Inateck USB 3.x PCI-e card - those always work and can be had for under $30.
@Tobias Claren, I have no experience with that chipset and I can't find any user reports that report that they're using these cards with Vive so there is simply a lack of data on that controller.
This is the lowest cost card that we officially recommend - it may save you time and frustration to go with a known option.