Vive Base station - No repair status

Matus
Settler

Vive Base station - No repair status

HI,

 

I have sent one of my base stations to romania for repair, beause one of the tracking laser was missing. I was told on live chat and in instructions that I will receive status email immediately when they receive the package. According to UPS tracking, package was delivered on 4.01.2017 10:55 AM and I still did not received any email. So Im little bit worried that something is wrong....

Vive Staff

Re: Vive Base station - No repair status

@Matus

 

Can you clarify that date for me? Is that January 1st, 2018 or April 1st, 2017?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Matus
Settler

Re: Vive Base station - No repair status

Hi,

 

sorry I messed up. Of course its January 1st 2018

Vive Staff

Re: Vive Base station - No repair status

Sorry, I messed up too: January 4th, 2018.

Well, that was only two business days ago, so we're still well within the expect repair time. I'd check spam folders to make sure you didn't miss an email or just wait a little bit longer. They're probably still working on it.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Matus
Settler

Re: Vive Base station - No repair status

Im sorry, I just thought that they will send me email once they receive my package. Thank you for your support Smiley Happy