Vive 2018 (2.0) Trackers Firmware Not Updating (SteamVR Error 10016)

pikkirby
Settler

Vive 2018 (2.0) Trackers Firmware Not Updating (SteamVR Error 10016)

 

Simualir Thread with dead dongles: https://community.viveport.com/t5/Technical-Support/Vive-Tracker-2-0-Issue/m-p/16753

Imgur Album:  https://imgur.com/a/qAWwkLP

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I purchased 3 Vive (2018) 2.0 trackers on April 19th.

Shortly after starting using them I noticed that I could not get three trackers working.

Everytime I would try to connect three trackers, SteamVR gave me a (10016) error. The error tells me that my trackers are not communicating properly and that they needed a firmware update.

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Whenever I would connect my tracker to my PC, they were already up-to-date to the latest firmware.

I googled the web, asked friends, went to various Discord channels to troubleshoot my woes.

 

Things I did:

- Put the dongles far away from the computer or any power source (I even used a 5m active USB extension cable)

- Tried two different USB hubs.

- Removed all VR USB drivers, restarted, unplugged all the dongles, re-paired the vive wands first, then re-paired the trackers one by one.

- Reinstalled SteamVR

- Tried every variation of dongles/trackers.

- Tried 5 different brands of micro usb cables to try to update firmware.

- Tried different USB ports (USB2.0/USB3.0)
- Plugged/Unplugged dongles with restarts and USB driver wipes. Replugged in one by one during re-pairing.

- Removed any other source of 2.4ghz interference (Including wifi, logitech mice, etc)

 

On April 23rd I ordered one additional Vive (2018) 2.0 tracker.

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On April 25th the 4th tracker arrived! (yay)
But no, same error to my disappointment.

I spent almost 5 hours, removing USB drivers, restarting and trying every combination of 4 dongles and 4 trackers.

 

Through experimentation I have discovered that I have two dead Vive Tracker Dongles.

 

There are 2 dongles that never worked with any of the 4 trackers. These dongles are DOA and do not work. (I tested these two dongles all four trackers, they had terrible tracking quality and most importantly: caused the 10016 error)

 

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I would like request help in getting replacements for my dongles, thank you!

 

TAGS:

vive, tracker, 2.0, 2018, steam, steamvr, error, 10016, firmware, not updating, not, updating, controller, needs, update, firm, ware

 

 

 

 

 

 

 

 

 

 

 

 

 

Minomushi
Contributor

Re: Vive 2018 (2.0) Trackers Firmware Not Updating (SteamVR Error 1001...

I think I have the same problem.

I also have 3 trackers, tried all of the steps written in the previous message + instructions in the link at the bottom, and I found that one of the tracker usb dongle is the source of the problem.

I've contacted HTC, but they say that I would have to send back the unit (instead of replacing) even though I bought it in March, been in touch with them from beggining of April, and the thing never worked since I opened the package.

 

I am willing to pay for another tracker+dongle pair, or for just the dongle, but at the moment, I'm out of options.

 

 

 

https://www.reddit.com/r/Vive/comments/67jaqd/how_to_pair_3_extra_trackers/

pikkirby
Settler

Re: Vive 2018 (2.0) Trackers Firmware Not Updating (SteamVR Error 1001...

I had to go a diffrent route, the Steam Controller has a usb dongle which can easily be reflashed into a watchman dongle.

 

Currently using that one + my two working dongles. Try giving it shot, works pefectly.

 

 

Vive Staff

Re: Vive 2018 (2.0) Trackers Firmware Not Updating (SteamVR Error 1001...

 

@Minomushi, We will have to replace that dongle. I will PM you with a good contact point. @pikkirby's solution also works in the meantime if you happen to have a Steam dongle handy. 

 

@pikkirby - have you arranged for a replacement Vive Tracker Dongle? If not, PM me and we can get that process started. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

ThePlayPlatform
New Arrival

Re: Vive 2018 (2.0) Trackers Firmware Not Updating (SteamVR Error 1001...

Hi Guys,

 

I'm having the same issue with mine as well (2018 tracker 2.0)...

I have only one tracker so cant swap out dongles, so really glad I found these posts.

 

Thanks!

Vive Staff

Re: Vive 2018 (2.0) Trackers Firmware Not Updating (SteamVR Error 1001...

@ThePlayPlatform I've responded to your PM with further instructions. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Kieryok
Visitor

Re: Vive 2018 (2.0) Trackers Firmware Not Updating (SteamVR Error 1001...

I also have this same issue and have PMed Vibrant Nebula

Tepe
New Arrival

Re: Vive 2018 (2.0) Trackers Firmware Not Updating (SteamVR Error 1001...

I'm having the same issue. Just got 3 trackers today, 1 of the dongles is completely bust. None of whatever I try is working. 

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