10-10-2018 08:10 AM
Can anybody play this game?
I open the game and it runs. I'm in a colourful room where I can choose avatar, single or multiplayer, etc. But when a click to begin the game and after a funny music... black screen and that's all.
Solved! Go to Solution.
10-10-2018 04:29 PM
@Gabriel Iriarte, I've asked our content ops team to see if they can reproduce the issue on their side. We haven't seen any other technical complaints about this piece of content. Are you freezing up when trying to start single or multiplayer? Are there any other things that may be helpful to know to attempt to reproduce it?
10-11-2018 02:50 AM
Hi Gabriel Iriarte,
I'm with VIVEPORT's Content Operations team and we just finshed testing VR TRIVIA BATTLE and it works for us on two different computer rigs. I'm sorry you are experiencing this but please do know that each title that is published on VIVEPORT goes through our review and testing time for quality assurance and playability : )
I will allow David to take over and troubleshoot with you.
I wish you the best.
10-11-2018 07:48 AM
There are 123 games&experiences in my library just right now, I have bought or downloaded in subscription around 200 apps, and I have played all of them in my PC.
VR Trivia is the second game with which I have problems. The 1st one was ROM: Extraction, and after a dozen emails with HTC Viveport support and with the developer of the game, I did not get any solution.
And it looks like this is going to happen again. I have already received 5 mails but any solution. Saying that you test everything before uploading it to Viveport ... thanks for the answer but it does not help me either.
Is there a return policy in VivePort as in Steam? There should be. I can not recommend using Viveport to buy anything in any way or use the subscription service.
10-11-2018 12:28 PM
@Gabriel Iriarte, As Albert said, we QA all builds uploaded to Viveport. We take these kinds of reports seriously and ran an additional QA passes based on your report and verified the integrity of the build that's currently hosted. Sometimes you're going to encounter weird issues that are specific to your PC. VR developers are often indie studios with small teams that are new to publishing software. The best way to assist developers fix these issues is to log error reports with them - this is true of both indies and AAA titles which are not immune to similar issues.
@CoryCheng can help you free up that subscription slot again; we handle all refund requests on a 1:1 basis.
10-11-2018 12:35 PM
I'll wait to see if there is a solution to my problem, I wish I could play VR TRIVIA BATTLE this month.
If not, I ask @CoryCheng for a free slot again.
Thanks for your quick answer.
10-15-2018 09:22 PM
10-16-2018 06:59 AM
Processor: intel i5-66600k 3.50 GHz
NVIDIA GeForce GTX 1070
SteamVR Version 2018-10-09 (1539100633)
OS: Windows 10 (10.0.0.17134)
It does not matter if I choose single player or multi. After that, a funny music sounds, a cartoon character appears for half a second and then a black screen.
I have had the program open with the black screen over half an hour. Nothing happens, I have to close it. Black screen in the VR headset and in the PC monitor (windowed or not, ablack screen
I'm in Europe area, in Spain.
Viveport user name: Gabriel Iriarte (mail: firstname.lastname@example.org)
10-16-2018 07:24 AM
10-16-2018 07:37 AM
I'm at home. I live in a block of apartments and I use the community network.
It's not the fastest internet, but no problem to play any VR multiplayer game with this internet network (Serious Sam, Arizona Sunshine, Skyfront, oval, Space Junkies open beta...)
Firewall or anti-virus: Windows Defender.
10-20-2018 07:15 AM
10-21-2018 03:46 AMSolution
Yesterday I opened ports, but I could not see any result because the game ask for an update.
Today I have updated your game and now... IT WORKS!!!
Thanks for your help, now I have 2 weeks to try the game in subscription and buy it then if I like it, I hope so.