VIVE Pro tracking out, original works fine

andrewricky
Settler

Re: VIVE Pro tracking out, original works fine

I have not overclocked at all, I have the 9 dot one, I just bought a whole set and got them like 2 weeks ago. I'll give you some other data when you go to the room map like the grid thing. Sometimes the sensors will face opposite even though they are facing directly at each other, I've tried wireless and wired. The thing is it works for the vive original set that I got a few weeks ago, but it doesn't work for the pro. Yeah so like on the grid, at one point they will be facing each other and the at one point they will do a complete 180 on each other. I've turned down everything, reset everything, reinstalled drivers and VR, reset VR setting too. I probably could record my screen and everything if you sent me something to send them or upload them to. And like sometimes like I said before, it will be jittery, grey screen in the headset, or it will teleport me somewhere and I'll even be out of the VR box or standing circle. Or I will be very crooked and my looking will be off center. Sometimes when I boot it up one of the controllers says it's not connected even though I reconnect it to the headset and it says it paired. And sometimes in like VR home, the hand will go shooting off into space. Or the hands will glitch up in games. No reflective surfaces. have the base stations perfectly aligned, hardware not a problem, if I play Skyrim VR, and stand still and rotate in one spot it usually has not been giving me a problem, it may glitch up every once in a while but as soon as I do any serious movement it glitches up 

andrewricky
Settler

Re: VIVE Pro tracking out, original works fine

Onboard Intel, Sir
andrewricky
Settler

Re: VIVE Pro tracking out, original works fine

Also to add on there are also people in the steam forums having the same problem but the one forum I looked on, the guy solved his and marked it solved because he covered the windows, but there was also other people it did not work for the vive pro. And I am apart of a facebook vive club and there were people having the same issue for the VIVE pro,  but some of the people got theirs solved by covering reflective surfaces which did not work for me because I have a complete open room

DUST
Explorer

Re: VIVE Pro tracking out, original works fine

I had all sorts of weirdness when using onboard (both intel/asmedia).

The moment I started using the recommended usb chipset the weirdness stopped. (I dont have a pro - still, may help )

https://www.amazon.com/Inateck-KT4001-SuperSpeed-Ports-Expansion/dp/B00B6ZCNGM

wayne5w
New Arrival

Re: VIVE Pro tracking out, original works fine

Same problem here. Vive is rock solid tracking. Vive pro is super sensitive. Jittery and jumpy depending on how I turn my head, and grey screen just from touching the headset with my hand to adjust it. No reflective surfaces and no overclocking here.

 

 

dtdynd
Pioneer

Re: VIVE Pro tracking out, original works fine

Is this something that can be patched? Or am I thinking right that i will need to just return it? Luckily, I read all the horror customer service stories in the community before buying, so I got mine at the Microsoft Store.
Superman III
Contributor

Re: VIVE Pro tracking out, original works fine

I'm afraid I'm going to return mine, I have 2 weeks left to do so. I have similar problems.

 

I don't get grey screen, but when I step into Steam VR Home it is all over the place, turning and twisting as I look around, the wands flying around. In game it is not that bad but it's not good. Looking around feels weird and unstable and often jittering. And moving the wands/hands is stuttering.

Same like everyone else my old original Vive works rock solid.

 

I tried everything too: different nvidia drivers, different settings, turning down quality settings, turning off overclock and more, all with no result. I'm not going to take the risk in keeping such an expensive machine  if it's glitchy like that. Shame, because I did like how it looked and feeled (in VR).

 

For the heck of it here's my machine:

 

Windows 10 professional 64-bit

Gigabyte motherboard B85M-DS3H-A

Intel i7 4790K

MSI Gaming X 1080ti

 

I think I did see a lot of 1080ti's in these posts! 

 

austinvive
Settler

Re: VIVE Pro tracking out, original works fine

Weirdly enough I has the same issues on my Pro for first try; I wound up updating the firmware to the controllers - I think there is an update out for them due to the new linkbox HTC is providing with the Pro. Of course you know to plug the controller directly to the USB port on the PC , then open Steam VR and try "Update Firmware". Addtionnally, I had to remap my play area as well - one , or a combination of these things, worked for me.

Let me know if this works.

austinvive
Settler

Re: VIVE Pro tracking out, original works fine

Also I had to re-pair each controller with the new link box....but you would probably figure that out.

Straylight
Contributor

Re: VIVE Pro tracking out, original works fine

An update on unplugging one of the basestations.

 

I replugged the basestation which I unplugged in my previous experiment, and unplugged the other basestation on the opposite corner. This also resulted in a stable head tracking.

But as soon as I got both of the basestations plugged and active, the headset started to lose track.

 

I think this implies that, at least in my case, the problem is not due to one of the basestation being faulty, nor is it due to some reflective surface within the vista of one of the basestations.

 

My basestations are the "launch version."

 

I hope there is a fix for this, because at the moment, my Vive Pro is crippled as a room scale VR device.

 

Shoe
Explorer

Re: VIVE Pro tracking out, original works fine

I am using 1080 founders edition
Shoe
Explorer

Re: VIVE Pro tracking out, original works fine

I have updated the headset and controllers. Still grey screen and lose tracking.
JVLK
New Arrival

Re: VIVE Pro tracking out, original works fine

Same problem as some people in here, original works fine but Pro is all over the place with 2 base stations, with 1 base station tracking works but I find the screen a little wobbley or how it is called in english.

So far not very impressed and will likely return it.

austinvive
Settler

Re: VIVE Pro tracking out, original works fine

My pro acted like this (greyscreen / flickering / dropped frames / poor tracking ) for the first 30 mins. I wound up resolving it through one or a combination of these items ;

1. Opt out of Steam Beta, let Steam update your SteamVR app to normal. Set the % (formerly SS) to as low as it can go.
2 . Update controllers via direct USB connection , not Bluetooth as it won't show an update is available.
3. Pair controllers to new link box
4. Completely reset system, power off and unplug power to link box.
5. Ensure Nvidia Control panel is set back to maximum performance. ( Mine switched back to maximum quality when I changed to display port)
6. Restart system. Run the room setup again.

At the lowest % in steam vr , see if you can regain tracking. Then increase the % until tracking is lost , I think you have to restart steam vr each time you make a change to the %.

I have a 1080ti , i56700k and first gen (founders?) Htc Vive setup , the one shipped in the giant box. Nothing on my system is overclocked.
Vive Staff

Re: VIVE Pro tracking out, original works fine

Thanks @austinvive! Based on these steps I was actually able to reproduce the issue on one of our systems this afternoon. On the affected test PC I found that switching between a Vive connected via HDMI and a Pro via DP can cause Nvidia to alter its performance settings. In my unique case, it went from "let the 3D application decide" to "quality". On this setup, using a USB 3.1 port in combination with "quality" resulted in poor tracking - using "performance" on a USB 3.1 resulted in some tracking issues. Switching to "performance" as well as a USB 3.0 port resulted in the issue being totally fixed. On this PC it seems to be a combo of the motherboard's USB situation and Nvidia settings. 

 

During my testing, Valve released a beta branch of SteamVR with a new Vive Pro firmware release and a few other fixes. Joining the beta and updating the HMD's firmware improved the experience overall but I still had minor tracking issues on this test PC with USB 3.1, albiet less severe after the updates. 

 

Nothing definitive here - just wanted to share that we're actively investing these issues and reports like @austinvive provided are super helpful in reproducing these issues. Thanks! 


David R

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