Update on Vive Wireless Adpater

Community

Update on Vive Wireless Adpater

We have seen and are actively looking into multiple reports of Ryzen incompatibility with Vive Wireless Adapter. Our current data shows this is occurring with a subset of Ryzen-based PCs. Our investigation will take time as we are working with multiple component manufacturers to identify the root cause.

 

We will update the community as we learn more.

 

In the near term, we are updating our specifications to show that certain Ryzen PCs have a compatibility issue.

In addition, starting, 11/19, our customer service agents will honor Ryzen-related returns from our retail partners and vive.com outside of typical return windows. Please see instructions below.

Thank you for your patience as we continue to investigate the issue.

Customer Return Process

For refund eligibility and processing please get in touch with our Customer Support team by emailing vive_care@vive.com. You will get a response with instructions and next steps within one business day.  To ensure proper processing we will request the following:

  • Proof of Purchase (your vive.com order number or your retailer invoice)
  • Validation of AMD equipment (our CSR reps will walk you through the steps for these requirements)

Once the validation step is complete we will provide you with a shipping label with instructions to return your wireless adapter. Once the unit is confirmed received we will process the refund and notify customers of the completed process.

-SuperNikoPower
Community Manager
Available Monday - Friday
Jack Hammer
Builder

Re: Update on Vive Wireless Adpater

Thanks for the update.

Let us know if there is any data or information you need that could be of assistance!

lamg4
New Arrival

Re: Update on Vive Wireless Adpater

After reinstalled my Windows, updated graphics driver (geforce driver 416.94), and installed the software in this order:

  1. Vive setup (found on vive website, download button next to support tab up top).
  2. Steam.
  3. Vive wireless app.
  4. Uninstalled Viveport.

Also updated to the latest SteamVR Beta  (1.1.1), I haven't had any BSOD or hard crash, which occured every 5-10 minutes before. This is only one session, need more testing.

Here's my specs:

  • Ryzen 7 2700x @4.02GHz
  • Asus Prime X470 Pro
  • 32GB Corsair Vengeance RGB Pro @3266Mhz 15-17-17-30
  • EVGA GTX 1080Ti SC2 Hybrid +80Mhz core +400 vram
  • Boot from Samsung M.2 NVME
Viktoria
New Arrival

Re: Update on Vive Wireless Adpater

Same for me it works on latest steamvr Beta. Enabled direct Mode and smoothing.

Have a threadripper 1950x
- Stock clock
- SMT disabled
- cool n quiet disabled
- latest chipset driver

-MSI x399 sli plus with latest BIOS

-32gb pc3600 @ 3333. Quad Channel.

- 1070 latest Driver

M.2 ssd (Not the boot device) is next to pcie Slot where the Wireless Card is. Nothing changed in Gen settings.
Disabled Vive camera.
Have a Vive pro and og vive.
Tested only Vive pro.
But i have Pixels and stuttering and tearing.
Tested steamvr Home
Vrchat
Beatsaber

Sometimes i notice whole system stutter while obs is running. After Close obs everything is nice.
BennyFenton
New Arrival

Re: Update on Vive Wireless Adpater

Any chance you'd be willing to share the list of CPUs having trouble?  That would be very helpful.

Highlighted
el_walto
New Arrival

Re: Update on Vive Wireless Adpater

Please provide more specifics or what is incompatible:

 

I have a Ryzen 5 2600 and MSI B450M PRO-M2

 

Should i be expecting problems?

ImperialArm
Contributor

Re: Update on Vive Wireless Adpater

What if we don’t want a refund? What is the solution to fix the problem?
ahstaphas
New Arrival

Re: Update on Vive Wireless Adpater

"In the near term, we are updating our specifications to show that certain Ryzen PCs have a compatibility issue."

 

Has this been posted somewhere?

ImperialArm
Contributor

Re: Update on Vive Wireless Adpater

So does that mean I am just out of luck and need to do a return
Entropy
New Arrival

Re: Update on Vive Wireless Adpater

Please can you update on this 

Vive Staff

Re: Update on Vive Wireless Adpater

@Entropy @ImperialArm @ahstaphas @el_walto

 

At this time we recommend a return. We do not have an ETA for resolution and we cannot promise we will be offering the return/refund exception forever.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F