Unable to play Viveport Subscription games.

Grappler
Contributor

Unable to play Viveport Subscription games.

I downloaded the games from my Viveport sub and they launch ... start to load in the vive headset... hang for a sec ... and then an error on the pc pops up saying Launch failed with error code (23112) .  

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Re: Unable to play Viveport Subscription games.

Hi @Grappler, just to confirm I assume you're seeing this error on every title downloaded? This is a new error for me, but we'll figure it out.

 

Can you confirm your client version? If you haven't tried recently, make sure it's completely up to date.  Let me know what the version is. We might also want to get your client logs.

Stephen 'Rockjaw' Reid
- Community Wrangler

Click here to send me a Private Message (PM)

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Community

Re: Unable to play Viveport Subscription games.

Hello again @Grappler - while I'd still like you to check your client version, as expected we'd like you to upload your client logs.

 

Go to Settings in the client, click Report Issue and go through the steps. When you submit your logs (those are auto-generated when you submit your issue) you should get a tracking number - if you can provide that here, or PM it to me, it'll help with escalation and resolution of this issue. Thanks in advance.

Stephen 'Rockjaw' Reid
- Community Wrangler

Click here to send me a Private Message (PM)

Looking for your bundled Vive/Viveport codes?
Read this FAQ!
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