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Unable to play ANY Viveport apps/games in VR mode

SOLVED
Explorer

Unable to play ANY Viveport apps/games in VR mode

Please help me someone - nothing which I've downloaded from viveport works in VR mode, it instead loads two-dimensionally in windows desktop. I've done everything troubleshooting-wise which I have found scouring the internet regarding this.

 

So far I've tried resetting USB drivers and of course reinstalling them, I've tried disconnecting PC side cables from linkbox (and would see drivers installing upon reconnecting...sometimes), I've tried logging in/out of everything, tried reinstalling viveport, checked to see if updated gpu drivers and stuff (they are), and also my htc and steam library is synced.  I've also tried loading viveport and vivehome with and without steam running in background (also as and as not administrator).
 
Also, nothing which I've downloaded from viveport shows up in my steam library. I have manually adding them but it still doesn't load it in VR mode. However, all of my steam games run smoothly.

1 ACCEPTED SOLUTION

Accepted Solutions
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Vive Staff

Re: Unable to play ANY Viveport apps/games in VR mode


Neutral wrote:

Please help me someone - nothing which I've downloaded from viveport works in VR mode, it instead loads two-dimensionally in windows desktop. I've done everything troubleshooting-wise which I have found scouring the internet regarding this.

 

So far I've tried resetting USB drivers and of course reinstalling them, I've tried disconnecting PC side cables from linkbox (and would see drivers installing upon reconnecting...sometimes), I've tried logging in/out of everything, tried reinstalling viveport, checked to see if updated gpu drivers and stuff (they are), and also my htc and steam library is synced.  I've also tried loading viveport and vivehome with and without steam running in background (also as and as not administrator).
 
Also, nothing which I've downloaded from viveport shows up in my steam library. I have manually adding them but it still doesn't load it in VR mode. However, all of my steam games run smoothly.


 

Hi, Neutral!

 

Sorry to hear that you are having trouble. We would need even more details to provide relevant in-depth troubleshooting. Please contact support for this. See this post for FAQ's and link to support.

4 REPLIES
Explorer

Re: Unable to play ANY Viveport apps/games in VR mode

bump

Highlighted
Vive Staff

Re: Unable to play ANY Viveport apps/games in VR mode


Neutral wrote:

Please help me someone - nothing which I've downloaded from viveport works in VR mode, it instead loads two-dimensionally in windows desktop. I've done everything troubleshooting-wise which I have found scouring the internet regarding this.

 

So far I've tried resetting USB drivers and of course reinstalling them, I've tried disconnecting PC side cables from linkbox (and would see drivers installing upon reconnecting...sometimes), I've tried logging in/out of everything, tried reinstalling viveport, checked to see if updated gpu drivers and stuff (they are), and also my htc and steam library is synced.  I've also tried loading viveport and vivehome with and without steam running in background (also as and as not administrator).
 
Also, nothing which I've downloaded from viveport shows up in my steam library. I have manually adding them but it still doesn't load it in VR mode. However, all of my steam games run smoothly.


 

Hi, Neutral!

 

Sorry to hear that you are having trouble. We would need even more details to provide relevant in-depth troubleshooting. Please contact support for this. See this post for FAQ's and link to support.

Visitor

Re: Unable to play ANY Viveport apps/games in VR mode

Why is this marked "Solved" when it clearly isn't?

I'm having the same issue, and I came here to see a solution, not a write-off.

Vive Staff

Re: Unable to play ANY Viveport apps/games in VR mode


C_W_B wrote:

Why is this marked "Solved" when it clearly isn't?

I'm having the same issue, and I came here to see a solution, not a write-off.


Hello C_W_B.  I'm sorry that you are having the same trouble.  If the previous user was able to contact support to get their issue resolved, they may not have returned here to post the solution.  In order to assist you to the best of our ability, please contact support at: https://www.vive.com/us/support/contactus/ 
Please include all the relevant information, and our support folks will be in touch to follow up with you.  Thank you for your time.  ~Will