USA Customer support?

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veggie
New Arrival

USA Customer support?

My VIVE stopped working in December and I created a tech support but somehow (could of been my fault) ended up dealing with EU customer support.  They responded promptly each time but after going through all kinds of troubleshooting they said I need to send it back for repairs, only I would need to create a new ticket for US support.  Which I did at the end of December but haven't heard back yet.  How long should it take?

Vive Staff

Re: USA Customer support?

@veggie

 

Did you contact Live Chat at www.vive.com/us/support/contactus ? They should reply right away.

If you have any ticket numbers or anything like that, please PM them to me and I can check and see what's going on. I'd still recommend contacting our Live Chat though.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
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