Tracking issue with controllers (Is this normal behaviour?)

MWilliamGoody2303
Pioneer

Re: Tracking issue with controllers (Is this normal behaviour?)

Sorry, forgot to talk about the bedframe.

I've tried covering up the most obvious and parts at the top of the bed and it didn't help. If I can, I'll try covering up all of it at some point, and see if it helps.

Vive Staff

Re: Tracking issue with controllers (Is this normal behaviour?)

@MWilliamGoody2303

 

 

All you really need to do is set up one base station in a different area and try that A channel test. We just need to rule out if there's something in your room causing the issue. None of those peripherals sound like they would cause a problem.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
MWilliamGoody2303
Pioneer

Re: Tracking issue with controllers (Is this normal behaviour?)

So, while I haven't got around to testing a basestation in a different room yet, my Dad was able to come round and test the Vive on his computer a lot sooner than we thought (to test the input issue from the other thread).

Guess what? It still has the problem. Haha. So, we've eliminated the computer entirely, and we've elimated the Vive entirely. So I assume all we're left with is something in the environment that's somehow interfering with inputs I'm making. Also, we thought we might as well test the tracking problem on his computer, and yes it still happened. So that issue must be something to do with the environment as well, like you said.

Also, I should mention, like I mentioned previously we did have to put my graphics card in his computer to run all the Vive stuff properly as his card is definitely not good enough for it. But something we completely forgot to account for was the power supply cable for the graphics card, and seeing as my Dad's PSU is modular (so he's removed every wire that was unnecessary) we didn't have a cable to use. As a workaround, we powered my computer on, but with my 6-pin PSU cable plugged straight into my graphics card in my Dad's computer to power it.

So, to clarify, the only part of the hardware that stayed the same when we tested it on another machine was the graphics card, and the same power supply just for the graphics card. Everything else in the computer was still powered by my Dad's PSU. Sorry to make it confusing, but I thought I should mention it for troubleshooting reasons, so you know what hardware we're changing, and not changing.

Vive Staff

Re: Tracking issue with controllers (Is this normal behaviour?)

@MWilliamGoody2303

 

 

No that makes sense. I doubt the GPU is causing the problem, but just in case, what are you using? After that, do you have any way to test outside that room?

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
MWilliamGoody2303
Pioneer

Re: Tracking issue with controllers (Is this normal behaviour?)

I'm using the GTX 1060 6GB.

We were actually going to try moving it to his place to try it, so it's in a different building and location entirely. I'm honestly not sure exactly when that will be, so it may be a while before I get back to you, but I'll let you know if anything changes.

MWilliamGoody2303
Pioneer

Re: Tracking issue with controllers (Is this normal behaviour?)

Hi,

So, I know it's been a veeeery long time since I've come back with an update, but I've kinda put all this Vive troubleshooting stuff to the side for ages partly because of time, and partly because it was giving me a headache. Lol.

Unfortunately there's only bad news. I've still ocassionaly been using the Vive since we last spoke and for a very long time now I've been dealing with a completely separate issue to all of this which is taking absolute priority at the moment because it's rendering VR unusable for me past the 20 or so minute mark. You're not gonna be too delighted to hear this, but I've been having the same issue that it seems many many other users have been having for a long time now, which is a flickering (and eventually, mostly solid) grey screen after roughly 20 minutes of use (it can sometimes vary). As others in that massive thread have said (here: http://community.viveport.com/t5/Technical-Support/flashing-grey-screen/td-p/8607/page/29?__woopraid...) it seems to be heat related, I think. I'll let you ask for any details you find necessary as I'm pretty much in the same boat as the others in that thread, but I just wanted to ask if there's been any development in getting to the root of the problem? It seems like this issue has been under investigation for a very long time and I've not seen any mention of a solution or any sort of steps we should take to get it fixed. As for the tape-over-sensor trick you've likely seen, I tried that today and it completely eliminated the problem until I noticed the grey-out area manifesting in the opposite direction, for some reason. I have no idea what's happening there.

Something interesting to note: before the tape trick, my grey-out area was when I directly faced the lighthouse by the door to my room (channel B), but I noticed recently that if I switched the channels over so that B became C and C became B, the grey out area would switch base stations. So, to clarify, it only happened when I looked at the the lighthouse that was on channel B. But again, this was before I tried the tape trick where It completely fixed it but now I'm getting it when I look at the other lighthouse (Channel C). I honestly have no idea what's happening.

 

Edit: I should also mention, seeing as I'm suspicious of it being a heat issue, I unfortunately have no way of changing that variable. I'm in the UK where we typically don't have AC throughout the house. We're in the thick of summer at the moment and temperatures have really been ramping up. As I mentioned, I've been having this issue for a long time now (many months), and my gut tells me it started happening around the time the ambient temperature started increasing.

alubaking
Pioneer

Re: Tracking issue with controllers (Is this normal behaviour?)

I would suggest using a fan blowing at you while viving.

I have two fans blowing at me and I would  take a break in every 30 mins. 

MWilliamGoody2303
Pioneer

Re: Tracking issue with controllers (Is this normal behaviour?)

Thanks for the reply. I'm actually already doing this. I've tried waiting for the grey screen to happen and sticking my face right infront of the fan when it's at full blast for 10 seconds, but it doesn't seem to do anything. I still get the issue at the same severity.

MWilliamGoody2303
Pioneer

Re: Tracking issue with controllers (Is this normal behaviour?)

So, any ideas @Synthesis? What do you suggest I do? I tried playing today and it's gotten to the point now where I can't even play for 15 minutes without this happening. I mean, it sounds like it could even be a hardware fault but I really don't know. I've seen so many other people with this issue, like in that big thread I mentioned to you in my other reply, but the only 'fix' I've seen is that tape trick, but for some reason all that does is switches which channel of lighthouse I can't look at without having the issue. I even tried waiting for it to happen again today, then taking the tape off mid-game, and testing it again and yes, the issue switched base stations. I've tried leaving the tape on and individually covering each of the other sensors to see which other one I could try covering but none of them stop the grey outs for the C channel lighthouse. So, in summary:

No tape on sensor: B channel lighthouse has the issue

Tape on sensor: C lighthouse has the issue

And covering none of the other sensors stops it happening to the C channel lighthouse.

MWilliamGoody2303
Pioneer

Re: Tracking issue with controllers (Is this normal behaviour?)

Just to add to the comment about trying the fan solution and it not working, I've more recently tried it again but leaving my head there for much longer and it does actually temporarily fix the problem, but only for a few minutes.

For anyone that's reading and wants to see more of this discussion, it's being continued here:

http://community.viveport.com/t5/Technical-Support/Vive-Grey-screen-problem-Really-need-help-Unplaya...

bitdman
Settler

Re: Tracking issue with controllers (Is this normal behaviour?)

Have you tried lowering the boxes? They look like they might be too high.
I have to say, I admire your diligence.
Good luck!
MWilliamGoody2303
Pioneer

Re: Tracking issue with controllers (Is this normal behaviour?)

@bitdman

Hi, thank you for your response. I haven't tried lowering the lighthouses but I'll give that a go when I can. Out of interest, what made you suggest this? I always hear people say the opposite; to move them higher for better coverage.

bitdman
Settler

Re: Tracking issue with controllers (Is this normal behaviour?)

It is suggested that they be just a little over 6 feet.

I hope it works for you. Troubleshooting is no fun.

bitdman
Settler

Re: Tracking issue with controllers (Is this normal behaviour?)

Have you tried using a gamepad controller? that's what I would prefer but I can't figure out how to make it work in game. I can't get use to the wands. I'm waiting for the knuckles.

Knoose
Contributor

Re: Tracking issue with controllers (Is this normal behaviour?)

I am having the exact same issue, which is kinda vexing.
I have also tried all of the above (cover up reflective surfaces etc. etc.) and am using syncing cable but no joy...

Did you ever manage to solve this?