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Sync button stuck on base station

Contributor

Sync button stuck on base station

Gutted , brand new unit from scan and the buttun is stuck on the back , no lights comeing up at all !!

 

any ideas anybody ? will be on the phone first thing . 

4 REPLIES
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Vive Staff

Re: Sync button stuck on base station

Can you describe the issue more? The unit arrived with the sync button stuck? What do you mean "gutted"? @Synthesis Can probably save you a phone call on this one 


-David R
Vive Staff

Re: Sync button stuck on base station

@timo75

I absolutely can. Give me some more information and I'll help you on this.

Thanks,

-John C

"Welcome to the desert of the real."
Contributor

Re: Sync button stuck on base station

[ Edited ]

 

[Removed image to protect S/N]
Everything was working fine , went to do the firmware update so unpluged device and pressed the button in , button is now stuck inplace and the unit fails to come on . 

 

Vive Staff

Re: Sync button stuck on base station

@timo75

Alright. Please PM me with your name, phone number, address and email and I'll work with you on this.

Thanks,

-John C

"Welcome to the desert of the real."