Sync button stuck on base station

timo75
Contributor

Sync button stuck on base station

Gutted , brand new unit from scan and the buttun is stuck on the back , no lights comeing up at all !!

 

any ideas anybody ? will be on the phone first thing . 

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Vive Staff

Re: Sync button stuck on base station

Can you describe the issue more? The unit arrived with the sync button stuck? What do you mean "gutted"? @Synthesis Can probably save you a phone call on this one 


- David R

Technical Specialist; San Francisco, CA

Vive Staff

Re: Sync button stuck on base station

@timo75

I absolutely can. Give me some more information and I'll help you on this.

Thanks,

-John C

"Welcome to the desert of the real."
timo75
Contributor

Re: Sync button stuck on base station

 

[Removed image to protect S/N]
Everything was working fine , went to do the firmware update so unpluged device and pressed the button in , button is now stuck inplace and the unit fails to come on . 

 

Vive Staff

Re: Sync button stuck on base station

@timo75

Alright. Please PM me with your name, phone number, address and email and I'll work with you on this.

Thanks,

-John C

"Welcome to the desert of the real."
Eroc
New Arrival

Re: Sync button stuck on base station

I am having this same exact issue, can I contact you aswell? although I am living in Sweden. 

Vive Staff

Re: Sync button stuck on base station

@Eroc

 

Since you're outside of the US & Canada, I'd recommend you contact our chat support at https://www.vive.com/eu/support/contactus/

They'll be able to better assist you. If for some reason you're unable to contact them during normal hours or something else comes up, then PM me and I'll see what I can do.

Thanks,

-John C

"Welcome to the desert of the real."