12-29-2017 05:23 PM
I've subscribed to Vive for a month, and have been being billed ongoing without issues. I purchased three months of subscription and now my subscription is broken.
In both the Vive Desktop application and via website when I check my subscription under account settings, purchases are present and valid up to April 2018. When I go to the the Subscription section of both Vive Desktop and Vive website, my subscription period shows as "Jan 1 1970 to Jan 1 1970" (see screenshots).
Could a representative please assist? I logged a support case 7 days ago and haven't had a response. Super angry because 1) I took it for a trip to play with my family on Christmas and I couldn't play the games I downloaded and 2) I have a four day weekend off work and can't play the games I want to.
My service request number is 117526965424.
12-29-2017 06:06 PM
01-01-2018 08:33 PM - edited 01-01-2018 08:35 PM
The games you selected on the free trial month, does not get rolled over to this month.
The dates appeared : "Jan 1 1970 to Jan 1 1970" seems to be a bug from the front-end department(Ticket created) .
However, this does not effect users to select and launch the apps in subscription services. Which means you could either select 5 new contents or choose the ones you had on the subscription page to gain access to these applications.
01-02-2018 02:53 AM
I cannot add any subscriptions. When I go to High Noon for example which I've previously subscribed to, on the store page it simply says "Available in subscription". When I click this it redirects to the Subscription page and prompts to me to pay and sign up or start a trial.
This happens in both the Desktop app and via the browser. There must be something wrong with my subscription.
Please escalate and resolve. I'm 2 weeks in to a month I've paid for and cannot subscribe to any games.
01-02-2018 11:15 AM
Hi @BiscuitP1mp, we're going to discuss this internally and get back to you. We'll refund you for any time you've missed out on after we resolve. Apologies for the issues you've had.
01-02-2018 11:25 PM
Thank you Cory.
For any reading this and having same issue, it's been advised an exceptionally rare bug was found and my subscription is being manually fixed.
01-05-2018 08:37 AM
Hello, I am having the same problem. Re: [Ticket:117526988216] Email from Lori A Salisbury. Intially it had said valid from Jan1 1970 to Jan 1 1970. So i purchesed a 3 month subscription to add on and then it said expires May 2018. But I still cannot put any games on the subscription. I have emailed you 3 times on this. I am paying for nothing. PLEASE HELP.
01-05-2018 03:35 PM
01-07-2018 11:41 PM
01-08-2018 12:52 AM
It's been fixed. I was refunded the 3 months I paid for, and the current month is still active. So I'm getting 13 days free. A bit annoying in context of when I wanted it to work. I hope if I extend my subscription it doesn't play up again.
Thanks for the assistance. If you post the solution, I'll hit the "Accept Solution" button.
05-11-2018 04:38 PM
I have exactly the same bug described above and cannot add any games even though it says my subscription is current.