Subscription not active after paying.

sLushh
Contributor

Subscription not active after paying.

Hello, 

                 I am unable to access the viveport subscription after purchase. Its under my payment history, nothing appears under my subs. 

 

Thank you. 

 

Vive Staff

Re: Subscription not active after paying.

Hi @sLushh,

 

I am also finding it awkward that I cannot find your subscription details on our system, and I can see the order for subscription.  I've sent a ticket to the relating department and will definitely compensate you for the time you wait.  Thank you for understanding.  

 

Cory.C

sLushh
Contributor

Re: Subscription not active after paying.

Thank you. Are you able to add a temporary subscription for the time being?
Vive Staff

Re: Subscription not active after paying.

Hi @sLushh,

 

I've sent you a 1 month subscription redeem code via PM.  Please redeem it on your subscription page.  

 

Thank you

 

Cory

sLushh
Contributor

Re: Subscription not active after paying.

Thank you Cory, is there an ETA on solution? Thank you
martindell61
Builder

Re: Subscription not active after paying.

I've got a problem with the viveport subscription -----I selected 5 titles some time back but now only 4 are showing----I am missing one/ what happened ? How did I miss one?
martindell61
Vive Staff

Re: Subscription not active after paying.

Hi @sLushh,

 

Sorry for the delay.  

We've found the root cause to this issue, and it has been fixed.  

All you have to do now is sign up again to subscription, and you will get another 14days of free-trial plus the 1 month redeem I provided Smiley Very Happy.  

Let me know if anything!  

 

 

Cory.C

Vive Staff

Re: Subscription not active after paying.

Hi @martindell61,

 

Sorry for what happened.   It seems like one of the app you selected had some issues, I've removed the app that you selected which didn't show up.  

Please go ahead and select another app, the slot is now emptySmiley Very Happy.  

 

Cory.C