Spent $600 to play for 1 month. Lighthouse repair going on 2 months.

eli431
Contributor

Spent $600 to play for 1 month. Lighthouse repair going on 2 months.

I do not know what to do anymore with you guys. I bought my Vive in January, Lighthouse went out in February. Sent it in for repair, was covered under warranty. Was told that it would take about a week to get it back once Vive got it. Well, it has been 2 months. I have Live Chatted multiple times, been escalated to "Upper Management", and have no idea when my lighthouse will be returned to me. Vive, this is absolutely ridiculous. I have looked through posts on here and it seems like this is a recurring issue. Idk why you guys would tell me it takes about a week when there are people here who have been waiting a 1 month, 2 months, +3 months. I have lost confidence in you guys. I just paid $600 for a high tech brick to sit in my room and have people lie to me over instant message. Feel like I have been ripped off real bad. Can someone on this forum PLEASE help me out. I just want to play GORN...

Vive Staff

Re: Spent $600 to play for 1 month. Lighthouse repair going on 2 month...

@eli431

I sent you a PM.

Thank you,

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
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Mzmalynda
Contributor

Re: Spent $600 to play for 1 month. Lighthouse repair going on 2 month...

I feel your pain. Bought in November, they sent me a broken replacement because after 7 days of owning it dead pixel took up the whole right eye. When I sent the broken replacement back its still been 2 months as well and they've still done nothing to help. 5+ months, only 7 days of actual play with the headset. the rest of my device stuff is just sitting around collecting dust.