Slow download speeds

MamoruK
Settler

Slow download speeds

So i'm getting the insanely slow download pseeds dispite me having gigabit internet. I've gone through CS contacted my ISP, ran speed tests, refreshed the connections through ISp tech support, reset the router, and reinstalled the app. and it's still either starting at high speeds and then slowing down or just starting at slow speeds.

 

my vive port version is 1.1.8(r5)

Vive Staff

Re: Slow download speeds

@MamoruK

 

What's getting slow download speeds? Steam? Viveport? All of your internet? If it's just Viveport, can you please get me a screenshot of the slow download rate?

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
MamoruK
Settler

Re: Slow download speeds

Downloading games in VIVEport

This is the fastest it's been normally it starts fast then diminishes down to under 1Mb/s

Capture.PNG

MamoruK
Settler

Re: Slow download speeds

Capture.PNG

Slower as it has gone on

Vive Staff

Re: Slow download speeds

@MamoruK

 

3.8 MB/s is the slowest you've seen? That's not too bad. How long would you say it takes to download a title on average.. from the ones you've downloaded?

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
MamoruK
Settler

Re: Slow download speeds

No the slowest I've seen that it's stayed on is 0.38Mb/s. And i have Gigabit internet speed. I should be downloading these games within minutes.

Vive Staff

Re: Slow download speeds

@MamoruK

 

Can you PM me your speedtest results?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
ParaTrooper82
Contributor

Re: Slow download speeds

Has there ever been a fix to this? I can download Fallout4VR on steam at about 4-6mbps download speed. Anything I try to download on Viveport starts at my 4-5mbps, and then drops down to below 1mbps. Max I get is 0.4mbps, that makes it impossible to even download anything. 

 

My speed works just fine, my speed tests show 6mbps download, steam downloads just fine, it just seems to be viveport doing this? 

 

I might not renew the subscription unless you guys are actively fixing this issue? 

Vive Staff

Re: Slow download speeds

@ParaTrooper82

 

I just sent you a PM in the interest of collecting information.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Highlighted
atomictow
New Arrival

Re: Slow download speeds

I have the same problem, my internet speeds are fine. I can download games from Steam with no trouble. But Viveport is sloooooow. It took almost a day to download Invasion!

Yesterday I had a problem with it connecting at all when launching. It would error and ask me to check my internet connection. It was fine and fast. I tried again and got the same error. I waited an hour or so and tried again and it finally worked but I was unable to download anything.

I'm going to drop my subscription until it's fixed. No sence paying for a service that doesn't work.