Red Blinking LED on Vive Pro Base Station 2.0

Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0

@LaytonVR

 

If it's brand new and you're getting a DOA component out of the box, contact the retailer and have it exchanged for a working unit. That's probably the best way to go about it. If you're outside the return period, send me a PM with details about your purchase and the device serial number.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0

@LaytonVR

 

If it's brand new, the best and quickest option is to return it to the point of sale for a replacement. So long as you're within your return window, it'll be the best choice. If you bought from Vive.com in the past 14 days, PM me with your order number. If it's been more than 14 days, please PM me with the serial number on the device.

If you purchased from a third party, please contact them for a return. If it's been too long for a return, please let me know after you've talked to them.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Willgundee
New Arrival

Re: Red Blinking LED on Vive Pro Base Station 2.0

I also have this problem how can I fix it.

Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0

The only way to fix it is to set up a in-warranty repair (assuming you are within warranty) with our support at www.vive.com/us/support/contactus

I recommend the Live Chat for fastest results.
"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
MarcB
New Arrival

Re: Red Blinking LED on Vive Pro Base Station 2.0

I need a solution to this problem as well.

Please help.

Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0


@Synthesis wrote:
The only way to fix it is to set up a in-warranty repair (assuming you are within warranty) with our support at www.vive.com/us/support/contactus

I recommend the Live Chat for fastest results.

@MarcB, Syntehsis wrote out the correct response above. If there is a mechanical issue with the station it will need to be physically serviced. Given it's a 2.0 station - it's under the warranty period. Although Valve manufacturers the station, the repair booking is handled through us as the seller. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

andyf60
New Arrival

Re: Red Blinking LED on Vive Pro Base Station 2.0

I have the same problem as from this morning - one lighthouse blinking red and no error message. I have the pro and 2.0 lighthouse, looking at this thread it seems as though this is now a common problem and you are asking all customers to return their devices? I have owned my vive for lass than 2 months. If the hardware is unstable it should be recalled and taken off market until a relaible fix is in place.

 

Please contact me with next steps.

 

Andrew

Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0

@andyf60

 

The steps are identical to what's posted numerous times above. While Valve manufacturers 2.0 basestations, we process the return the basestation and have it repaired via an RMA process which will be covered under the warranty. Valve is technology owner for 2.0 stations as both the sole manufacturer and patent holder - we're a reseller in this situation.

 

Record the serial number off the back of the unit, and reach out to our live chat to start the repair process. 

 

@Synthesis wrote:
The only way to fix it is to set up a in-warranty repair (assuming you are within warranty) with our support at www.vive.com/us/support/contactus

I recommend the Live Chat for fastest results.

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Maui_Studios
Contributor

Re: Red Blinking LED on Vive Pro Base Station 2.0

I'm having the same issue. Vive can you support me please, I have work to complete using this tech.

Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0

@Maui_Studios,

 

The only solution for basestation issues is repair as they're mechanical devices - I would suggest contacting a live care agent as described above - that's the fastest way to get an RMA number booked and start the repair process. 

 

@Maui_Studios For NZ the link is https://www.vive.com/nz/support/contactus/  - you'll need the serial number off the back of the Unit

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Maui_Studios
Contributor

Re: Red Blinking LED on Vive Pro Base Station 2.0

Okay thank you for this insight. 

I'll follow it up right away

chammad
Contributor

Re: Red Blinking LED on Vive Pro Base Station 2.0

@andyf60 precisely! we paid a lot of money for these devices and mine worked for only 1 month  before experiencing an issue this same issue. Unfortunately my device has been in the RMA process for 10 weeks and I'm still left waiting! I've been told that my ticket was being elevated and on 2 separate occasions and that a supervisor would be contacting me via email with more information. That was 3 weeks ago. This is all very unprofessional. 

TectalHarbor994
New Arrival

Re: Red Blinking LED on Vive Pro Base Station 2.0

hey yeah same issue