Problem with Controller Trackpad. Need some help

MWilliamGoody2303
Pioneer

Re: Problem with Controller Trackpad. Need some help

Sorry for the late response. I've been trying other potential solutions (such as installing a PCIE USB card to run the Vive on) before I decided on the RMA. There are some other things I'm yet to try, but I wanted to ask: How long does the RMA process typically take before I get it back?
MWilliamGoody2303
Pioneer

Re: Problem with Controller Trackpad. Need some help

Major Update - PLEASE READ, I really need help:

 

So, after the dozens of things that I tried to fix the input problem I was having, which included reinstalling all of Windows, installing a PCIE USB card to run seperately from the motherboard etc, I contacted the retailer that I bought the Vive from to sort out an exchange for another unit entirely, instead of going through HTC's RMA process. I gave them my old unit yesterday and the new one arrived today. Everything has been set up fine, Room Setup completed, all firmware updated, I test to see if I still have the problem and unbelievably I'm still getting the issue. I'm absolutely gobsmacked. I'm completely out of ideas of what's causing it. So we've established it's not a faulty unit as I'm using a new one, there's no problem in Windows as I wiped the harddrive and did a fresh install, and it's not some type of USB problem as I tried running it on a PCIE USB card (which was powered directly by the power supply through a 4-pin connector).

I'm losing my mind here, and really need some help figuring out what the hell is going on.

If you need a recap on what the problem is, or want a more detailed explanation, I'll restate it now: The issue I'm having is that either of the controllers will semi-frequently hang one of my inputs, not dropping it even if I physically released it. Originally I thought it was just the trackpad, but soon after I realised it was every single button.

Some examples:

1.) I touch the trackpad to move myself in games like Fallout, Payday, Pavlov etc, then release my thumb to stop moving but I carry on moving anyway. I will keep moving indefinitely. The only way to stop the movement is by making another input. Any input will cancel it out, such as pressing the grip button, or just touching the trackpad again.

2.) I tap the grip button in Fallout 4 to reload my gun, but instead I hear the unpinning of a grenade and look down to see a grenade in my hand. In this game, tapping the grip is bound to reload, and holding it for a certain amount of time will instead unpin a grenade. So it carried on thinking I was pressing the grip down even when I let go.

There are many other examples, but these are some of the more annoying ones. It all just comes down to the same concept of the controllers sometimes not realising that I've stopped making a certain input, and never ending it until I make another input to cancel it out, whether it be the same button or a different one.

 

I would really appreciate it if anyone could help me out here. I feel like I've exhausted every possible solution I can think of, and I have absolutely no idea what's causing it now.

Vive Staff

Re: Problem with Controller Trackpad. Need some help

@MWilliamGoody2303

 

The next step I would think, would be to try to test on another PC. Even with the reinstall and everything, I want to try to rule out the PC. You said you got an entirely new replacement kit? All parts?

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
MWilliamGoody2303
Pioneer

Re: Problem with Controller Trackpad. Need some help

Thanks for the quick reply!

Funnily enough, that's exactly what me and my Dad were planning to do. His computer is good enough for the Vive, except for the graphics card. We're going to have to put my graphics card in. I'd be suprised if my graphics card is part of the problem. Hopefully anyway, so it should be fine to use it in his computer to test it.

And yes, the entire bundle was replaced. So, HMD, Controllers, Base Stations, Link Box etc.

Vive Staff

Re: Problem with Controller Trackpad. Need some help

@MWilliamGoody2303

 

I'm very interested in getting to the bottom of this, please keep us informed of the results of your testing.

Thanks!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
MWilliamGoody2303
Pioneer

Re: Problem with Controller Trackpad. Need some help

Thank you Smiley Very Happy And I'll definitely keep you informed.

 

Something that I forgot to mention in my last post that you may find interesting as well, is that I remembered there's a button on the actual HMD that has the exact same function as the system button on the controllers where you tap it to open the overlay, and hold it to open the power off menu on the overlay. What I realised might help is if I keep tapping that button over and over again while wearing the headset to open and close the overlay for a good amount of time, I can see if I'm having the same problem as the controllers, which could help isolate the issue. Just before I  made my last post here, I tried it, and while I'm not 100% sure, I don't think it had the issue, which I found quite strange.

DanS
Contributor

Re: Problem with Controller Trackpad. Need some help

Hi @MWilliamGoody2303 

Did you find a solution to the problem?

I'm having exactly the same issue with my Vive wands.

I'm mostly playing Serious Sam VR with full locomotion and it happens randomly on both controllers.

I had forward movement stuck and worst of all smooth turning. At the speeds Serious Sam is played, uncontrolled smooth rotation is really awful. 

 

MWilliamGoody2303
Pioneer

Re: Problem with Controller Trackpad. Need some help

Unfortunately, this is still an ongoing problem for me. If you check my post history, you'll see another thread I made with a seperate issue I was having with tracking. We've sort of been continuing this discussion in that thread as well.
Vive Staff

Re: Problem with Controller Trackpad. Need some help

@MWilliamGoody2303

 

Last week you mentioned you'd try testing it in a different room/building. Did you have a chance to do that?

@DanS


Similar question: have you been able to test in a different room? May I assume you've followed all the steps up to this point?

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
MWilliamGoody2303
Pioneer

Re: Problem with Controller Trackpad. Need some help

Unfortunately, I haven't been able to test anything yet. I recently got back from a short holiday to visit family. I'm going to test it when I can though. It's interesting to see somehow else may actually have my problem now as well. xD Hopefully that means more progress in finding the root of the problem.

ZaCkOX
Settler

Re: Problem with Controller Trackpad. Need some help

I have been making a game with Unity and SteamVR for about 9-10 months now. This problem is utterly frustrating and I can agree it has to go away! I have tried tracking it into the code of SteamVR and OpenVR. I can confirm you aren't the only one with the issue. I searched for days thinking I was crazy and the only one with the issue.

 

In the code of steamVR, the GetPress() function returns true when no press is there but it is very rare, also the GetAxis() returns a vector2 of not (0, 0). I believe and I am not sure about this, if you quickly move your thumb across the touchpad, somewhat diagonally, at some point the problem occurs. It will keep the controller on too because it assumes you are still touching it. I thought it was the controller, marked it, and later realized from testing that is wrong, it happens with either controllers. I am not using direct mode and I am creating my game on a laptop. The hdmi connection is intel HD 4000, something like that. However my graphics card nvidia 1050ti is being used and this makes it possible to use my Vive, of course not the Oculus, another story.

 

Anyway, there is slight lag from time to time and I try to keep my game at 90fps. I have noticed sometimes a lock at 30fps and I was wondering if this slight lag, when it happens, might be ignoring the paduntouched event (Therefore assuming it stays as touched). I also know the controllers are latest firmware and I use software called Deep Freeze, so basically this install is fresh as possible and won't change at all. This is why I dug into the code and I believe that is where exactly the problem lies.

 

In SteamVR_TrackedController.cs

 

Line 226

pad = controllerState.ulButtonTouched & (1UL << ((int)EVRButtonId.k_EButton_SteamVR_Touchpad));

 

Debug log shows:

pad = 4294967296 and padtouched = true

 

this is while I was not touching the controller but it assumed I was. Another strange thing that made me crazy was at some point even if I used Debug.Log("HI"); the pad would return 0 and padtouched = false. Everytime I removed the Debug, it would re-create the touching problem. I was flipping out for sure and thought this is definitely a timing issue? Any other thoughts? I would love to create a bug free game and this one plus the random 30 fps lock is driving me up a wall.

 

zacko1000@hotmail.com

ZaCkOX
Settler

Re: Problem with Controller Trackpad. Need some help

Line 134:

if (system != null && system.GetControllerState(controllerIndex, ref controllerState, (uint)System.Runtime.InteropServices.Marshal.SizeOf(typeof(VRControllerState_t))))

 

this is where controllerState is passed and changed, it's a ref. But the further I followed it, I got a little confused. Goes into openvr_api.cs:

 

public bool GetControllerState(uint unControllerDeviceIndex,ref VRControllerState_t pControllerState,uint unControllerStateSize)
{
if ((System.Environment.OSVersion.Platform == System.PlatformID.MacOSX) ||
(System.Environment.OSVersion.Platform == System.PlatformID.Unix))
{
GetControllerStateUnion u;
VRControllerState_t_Packed state_packed = new VRControllerState_t_Packed(pControllerState);
u.pGetControllerStatePacked = null;
u.pGetControllerState = FnTable.GetControllerState;
bool packed_result = u.pGetControllerStatePacked(unControllerDeviceIndex,ref state_packed,(uint)System.Runtime.InteropServices.Marshal.SizeOf(typeof(VRControllerState_t_Packed)));

state_packed.Unpack(ref pControllerState);
return packed_result;
}
bool result = FnTable.GetControllerState(unControllerDeviceIndex,ref pControllerState,unControllerStateSize);
return result;
}

Vive Staff

Re: Problem with Controller Trackpad. Need some help

@ZaCkOX

 

If you're using Deep Freeze, then you might not have the latest SteamVR version. Can you confirm you are on the LATEST SteamVR release? If so, can you also test on the LATEST SteamVR beta release and tell me if you can reproduce the problem?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
ZaCkOX
Settler

Re: Problem with Controller Trackpad. Need some help

SteamVR Built Feb 9, 2018 at 17:42 Version 1518226924

The setting in Steam shows update to latest when it comes out.

 

I also turn off Deep Freeze to update Unity and Steam things when they come up.

So I opt to SteamVR Beta, I guess that is what I had to do, SteamVR downloaded in Steam. I suppose that is what I had to do?

 

Now it shows SteamVR [beta] and SteamVR beta when launched SteamVR. Ok testing...

 

Yeap two minutes later, I can generate it. You have to be bouncing your thumb a lot. I try a combination of slow touches while dragging my thumb off the touchpad. Maybe a two touch somewhere creates it? A thumb could potientially touch twice? But I do know if you do ANYTHING else it clears it. So pulling the trigger stops the bug, touching, pressing etc. If you do nothing, the controller stays on and restarting the scene allows the functionality to remain as if I am still touching the pad when I am not.

 

Built Mar 7, 2018 at 16:43 Version 1520469824

 

If I can suppose, maybe this is very rare for people to find. Maybe it has to be done in a similar setup where the event is lagged out? I don't see how so few people in the world can experience this issue and when I dig deep into the code, the function is returning true on touch, and a vector 2 position not (0, 0). Meaning it is missing that event of untouch.

 

ZaCkOX
Settler

Re: Problem with Controller Trackpad. Need some help

It is possible the event of gettouch down could be skipped too however a person might not notice it. Because they will just simply re-touch the trackpad. I guess I could try to see if that is happening but that is hard to say if it is ever happening.

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