01-08-2018 05:30 PM
So I very recently bought a Vive and have been greatly enjoying games like Pavlov , Fallout 4 VR, Payday 2 VR and others, but I'm having a small, but annoying problem with the trackpad (This has happened in Payday 2, Fallout, and I think Pavlov as well, so I don't think it's a game problem):
The problem I'm having is that throughout playing games with trackpad locomotion, every few minutes or so when I release my thumb to stop movement, the trackpad will still think my thumb is there, so I continue moving until I put my thumb back on and off the trackpad again. If I open the SteamVR overlay so I can look down and see where it's being pressed, it also thinks my thumb is there, so it's not just a problem in the game. Additionally, even if I swap the controllers around, I get the exact same problem. Things I have tried: Freshly booting the controllers by holding the trigger and grip, and pressing the system button, Changing Link Box USB slot, Updating firmware for both controllers, Recalibrating both controllers, Going through setup for Room-scale again (Who knows, it may have done something xD) And as previously mentioned, swapping controllers.
I'm hoping this isn't just an annoying trait that all Vive controllers have as I hate having to tread lightly in games like Fallout in fear of falling off a rooftop or something.
01-09-2018 10:13 AM - edited 01-09-2018 10:57 AM
So, to clarify: You're having the issue with one controller at a time, but if you re-pair them, it'll be the other one sometimes? Have you tried running through the controller calibration again?
01-09-2018 10:52 AM
01-09-2018 11:14 AM
There are some scenarios were the controller track pad may not behave as expected, such as registering inputs that did not happen, or inaccurate touch sensitivity. In these cases, it is necessary to calibrate the track pad to get it back to the default settings.
01-09-2018 11:17 AM
01-10-2018 01:45 PM
01-11-2018 04:59 PM
At this point, I'd suggest contacting support and going through the RMA process. Where in the world are you located?
01-13-2018 08:24 PM
01-14-2018 06:03 PM
I've spent a long session today playing games in the Vive and it seems like the problem becomes more and more frequent the longer I play. Not sure why that is.
01-16-2018 10:43 AM
That's strange. I'd recommend just clearing out the USB drivers and probably doing a SteamVR reinstall.
The Vive system is composed of about 9 different USB drivers, including Bluetooth, controllers, camera, receivers and audio, among others. Due to different reasons, like software updates, change of connections, system updates or malfunction of a device, the USB drivers might get into conflict and reinstalling them is a good way to get everything back to its working state.
Vive Link Box:
· Hub Controller
· Watchman Board
· Audio Device
· Main Board
· Wireless Receiver 1
· Wireless Receiver 2
Note: This list includes the drivers of the devices directly connected to the computer by USB, as it is the HMD and Link box. Controllers and Base Stations are connected to the headset through Bluetooth and then to the computer, so these devices are not going to be visible on this list.
01-16-2018 04:00 PM
I'll restate my conclusion that you should probably go through the RMA process. It's safe to say it's not your PC or any of the software that's causing the issue and it wouldn't be related to tracking or anything like that...
01-17-2018 10:17 AM
Sorry, I should have provided you with the link: www.vive.com/us/support/contactus is the URL for the US facing portion of the support site. For best results, go with the Live Chat support.
You can change the region within the page to whatever you need or just edit the URL.