Problem with Controller Trackpad. Need some help

MWilliamGoody2303
Pioneer

Problem with Controller Trackpad. Need some help

So I very recently bought a Vive and have been greatly enjoying games like Pavlov , Fallout 4 VR, Payday 2 VR and others, but I'm having a small, but annoying problem with the trackpad (This has happened in Payday 2, Fallout, and I think Pavlov as well, so I don't think it's a game problem):

The problem I'm having is that throughout playing games with trackpad locomotion, every few minutes or so when I release my thumb to stop movement, the trackpad will still think my thumb is there, so I continue moving until I put my thumb back on and off the trackpad again. If I open the SteamVR overlay so I can look down and see where it's being pressed, it also thinks my thumb is there, so it's not just a problem in the game. Additionally, even if I swap the controllers around, I get the exact same problem. Things I have tried: Freshly booting the controllers by holding the trigger and grip, and pressing the system button, Changing Link Box USB slot, Updating firmware for both controllers, Recalibrating both controllers, Going through setup for Room-scale again (Who knows, it may have done something xD) And as previously mentioned, swapping controllers.

I'm hoping this isn't just an annoying trait that all Vive controllers have as I hate having to tread lightly in games like Fallout in fear of falling off a rooftop or something.

Vive Staff

Re: Problem with Controller Trackpad. Need some help

@MWilliamGoody2303

 

So, to clarify: You're having the issue with one controller at a time, but if you re-pair them, it'll be the other one sometimes? Have you tried running through the controller calibration again?

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
MWilliamGoody2303
Pioneer

Re: Problem with Controller Trackpad. Need some help

I'm not sure if both of them have the issue at the same time as I'm only using one controller to control character movement, but if I swap the controllers over so the other one is now being used to control character movement, I still get the same problem. So the problem will happen regardless of which controller I put in my left hand to control movement.
Today, I also tried waiting for it to happen again so that the trackpad thinks I'm still touching it, leaving it that way, and then calibrating the controller again. I thought this might fix the issue because the calibration should then tell the controller that whatever input it thinks I'm making isn't actually an input, if I'm correct in thinking? Regardless, it didn't actually fix the problem, unfortunately.
MWilliamGoody2303
Pioneer

Re: Problem with Controller Trackpad. Need some help

Sorry if I'm not explaining it that well. It's a bit confusing xD
Vive Staff

Re: Problem with Controller Trackpad. Need some help

Try this: 

Calibrate the track pad

There are some scenarios were the controller track pad may not behave as expected, such as registering inputs that did not happen, or inaccurate touch sensitivity. In these cases, it is necessary to calibrate the track pad to get it back to the default settings.

  1. Go to SteamVR > Right click on the controller icon > Calibrate controller
  2. A new window will pop up, as this is the Calibrate Track pad assistant.
  3. Click Next and do not touch the track pad surface while it runs.
  4. The assistant will finish the calibration and will show a confirmation once complete.
  5. Restart SteamVR.
"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
MWilliamGoody2303
Pioneer

Re: Problem with Controller Trackpad. Need some help

As mentioned in my initial post, I've already tried calibrating the trackpad for both controllers. And it didn't seem to help. Thanks for the suggestion though.
MWilliamGoody2303
Pioneer

Re: Problem with Controller Trackpad. Need some help

Can anyone help?

I've tried hard resetting the controllers now as well by holding the trigger, grips, menu, and trackpad down while plugging it into the computer, waiting 5 seconds, then unplugging it and pairing it again. That didn't help either.
Vive Staff

Re: Problem with Controller Trackpad. Need some help

@MWilliamGoody2303

 

At this point, I'd suggest contacting support and going through the RMA process. Where in the world are you located?

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
MWilliamGoody2303
Pioneer

Re: Problem with Controller Trackpad. Need some help

I'm from England. I've been testing things out and it honestly doesn't seem to be a hardware problem. Not only does the exact same thing happen with the other controller, to the same degree, but I'm sure it happens with every other button as well. To further explain what's happening, it's as if the controllers are sometimes not dropping my inputs when they're supposed to. So not only if I touch the trackpad to move somewhere in any game with trackpad locomotion does it keep going sometimes even when I let go, but it also sometimes does it with the grips and triggers. For instance, if I'm playing Pavlov and I decide to grab my knife, what's supposed to happen is I hold down the trigger to pick it up, and let it go when I want to drop it. But I've noticed that sometimes I will still be holding it, even when I let go. It seems it's the same thing that's happening with my trackpad, except it's much more problematic with the trackpad because it instantly causes nausea having myself move when I wasn't expecting it. I've been attempting every potential solution I've found online to do with setup and calibration, but none of it has helped. I've literally not found anyone talking about it. Even the most comprehensive troubleshooting and fix guides haven't even mentioned it. I'm at a loss.
MWilliamGoody2303
Pioneer

Re: Problem with Controller Trackpad. Need some help

I've spent a long session today playing games in the Vive and it seems like the problem becomes more and more frequent the longer I play. Not sure why that is.

Vive Staff

Re: Problem with Controller Trackpad. Need some help

@MWilliamGoody2303

 

That's strange. I'd recommend just clearing out the USB drivers and probably doing a SteamVR reinstall.

 

Remove All SteamVR USB Devices

The Vive system is composed of about 9 different USB drivers, including Bluetooth, controllers, camera, receivers and audio, among others. Due to different reasons, like software updates, change of connections, system updates or malfunction of a device, the USB drivers might get into conflict and reinstalling them is a good way to get everything back to its working state.

  1. Go to SteamVR > Settings > Developer.
  2. Click on Remove All SteamVR USB Devices.
  3. Once finished, the program will prompt a confirmation of the process.
  4. Disconnect the Link box AC Adapter and the Link box USB cable from the computer.
  5. Close SteamVR.
  6. Connect the AC Adapter back to the Link box and then connect the USB cable directly to the computer to a USB 2.0 port.
  7. Open SteamVR and check if all the devices all properly recognized, by going to SteamVR > Settings > USB > Refresh.
    1. These are the default drivers:

 

Vive Link Box:

·         Hub

·         Hub Controller

·         Bluetooth

 

Vive Headset:

·         Watchman Board

·         Camera

·         Audio Device

·         Main Board

·         Wireless Receiver 1

·         Wireless Receiver 2

 

Note: This list includes the drivers of the devices directly connected to the computer by USB, as it is the HMD and Link box. Controllers and Base Stations are connected to the headset through Bluetooth and then to the computer, so these devices are not going to be visible on this list.

 

Thanks!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
MWilliamGoody2303
Pioneer

Re: Problem with Controller Trackpad. Need some help

Well, I've actually just reinstalled Windows 10 entirely, and it's still doing it. I can't believe it.

Vive Staff

Re: Problem with Controller Trackpad. Need some help

@MWilliamGoody2303

 

I'll restate my conclusion that you should probably go through the RMA process. It's safe to say it's not your PC or any of the software that's causing the issue and it wouldn't be related to tracking or anything like that...

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
MWilliamGoody2303
Pioneer

Re: Problem with Controller Trackpad. Need some help

Looks like I might have to. How do I go about doing that? I'm not sure how.

Vive Staff

Re: Problem with Controller Trackpad. Need some help

@MWilliamGoody2303

 

Sorry, I should have provided you with the link: www.vive.com/us/support/contactus is the URL for the US facing portion of the support site. For best results, go with the Live Chat support.

You can change the region within the page to whatever you need or just edit the URL.


Thanks!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
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