05-31-2018 02:20 PM
05-31-2018 03:03 PM
hi! I just sent you a PM.
09-20-2018 10:48 AM
Can you describe your case more thoroughly? What have you tried so far? How long does it take before you notice the 'grid'?
Have you swapped cables?
09-20-2018 04:23 PM
Similar to OP, I noticed the are grids of red and green, visible only on the right eye of the HMD.
The artifacts are not displayed if the HMD loses tracking (all-grey).
I always unplug the power going to the link box if the HMD is not being used.
Sometimes I get the artifacts straight away after starting SteamVR, and sometimes it took around ~5 minutes in SteamVR Home for the artifacts to be displayed.
Once the problem manifests, it wont go away until after I unplugged the power for a few days.
But 80% of the time, I'm seeing it right away after getting to SteamVR Home.
What I have already tried:
Bypassed the link box and connected the HDMI and directly to the GPU and USB directly to PC, the problem still persists.
I purchased a new 3-in-1 cable, and connected through that, the problem is still there.
09-20-2018 04:26 PM
Given that you've ruled out the cables, the one other thing I would try is updating graphics drivers before contacting our support Live Chat for an RMA.