Repair tracking page is not accurately reflecting repair status currently. Have you tried contacting our Live Chat yet? If they couldn't help you, please send me your RMA ticket number and name in a PM.
"Welcome to the desert of the real."
If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.