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New vive... bad 3in1 cable and no customer service?

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Explorer

New vive... bad 3in1 cable and no customer service?

Just got my Vive last week, i was unable to get it setup.  Was constantly getting 208 errors.  I setup a 2nd machine and tried the headset there and got the same problem.  After digging though your forums and steam forums i read someone mention re-seating the HDMI cable on the headset itself.  I did that and it still didn't work.  HOWEVER i tried a different HDMI cable instead of using the 3-in-1 teather cable and presto the vive was seen on the PC.  I then did room setup and everything seems to be working properly, well other than my HDMI cable is only 5 feet long so i can't really walk around.  SO, can i get a working 3-in-1 cable sent to me so i can play?

 

Also why does support chat not work and i have submitted multiple contact requests over the last week and have gotten no responces, not even an automated responce that a ticket/support contact was initiated.

 

Help please?!?!

1 ACCEPTED SOLUTION

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Vive Staff

Re: New vive... bad 3in1 cable and no customer service?

@Milkman

I'd be happy to help you out with that. Can you PM me and give me some personal information so we can get you a new 3-in-1 cable?

 

Thanks,

-John C

"Welcome to the desert of the real."
15 REPLIES
Vive Staff

Re: New vive... bad 3in1 cable and no customer service?

@Milkman

I'd be happy to help you out with that. Can you PM me and give me some personal information so we can get you a new 3-in-1 cable?

 

Thanks,

-John C

"Welcome to the desert of the real."
Explorer

Re: New vive... bad 3in1 cable and no customer service?

PM has been sent

Vive Staff

Re: New vive... bad 3in1 cable and no customer service?

@Milkman

We're good to go on a replacement for you. Just respond to that last PM and I'll make the arrangements.

"Welcome to the desert of the real."
Explorer

Re: New vive... bad 3in1 cable and no customer service?

Thanks!  WHen i get my cable i will make another post on here to confirm everything is good.

 

 

Explorer

Re: New vive... bad 3in1 cable and no customer service?

Still waiting for my cable...

 

Also never got any free game codes?  Thought i got 2 free games with the aniversary purchase direct from HTC?

Builder

Re: New vive... bad 3in1 cable and no customer service?

I had a piece of paper in my box with my codes - here's a picture (code censored, though I've already used it)

 

image.png

 

I've also heard that they come via e-mail... /shrug.

 

I got mine via Amazon, and it was in the box!

Architect

Re: New vive... bad 3in1 cable and no customer service?

I bought mine right from HTC Vive Canada (the anniverasary deal) and the card with the codes was in the box. I got Richie's Plank Experience and Everest.

Richie's plank is a blast, I haven't really tried Everest yet.

Regards: Jack

Explorer

Re: New vive... bad 3in1 cable and no customer service?

Well then i shall dig through my box more!

vic
Settler

Re: New vive... bad 3in1 cable and no customer service?

Good luck getting the cable there is no customer support 2 months after reporting broken controllers and supply requested purchase info nothing

Vive Staff

Re: New vive... bad 3in1 cable and no customer service?

Hi @vic

 

I've been informed that you have been contacted and RMAs are being processed for your controller.  Can you confirm? 

 

Many thanks, please accept my apologies for the delay you experienced.

 

Regards,

John

Vive Staff

Re: New vive... bad 3in1 cable and no customer service?

@Milkman

 

Did you find the code?

 

Thanks!

 

Explorer

Re: New vive... bad 3in1 cable and no customer service?

I forgot to look last night.  I shall check today and get back to you.  Also looks like my replacement cable has shipped, although no tracking number was provided, so hopefully it wasn't sent pony express. Smiley Happy

Explorer

Re: New vive... bad 3in1 cable and no customer service?

@jagibsonFound the Code sheet! 

 

Just waiting for cable to arrive now.

Vive Staff

Re: New vive... bad 3in1 cable and no customer service?

Great!  Let us know how it goes.