Monitor black after starting/ending SteamVR

Lyvondria
Explorer

Monitor black after starting/ending SteamVR

Hello!

 

I have a big problem. Whenever I start SteamVR, my right monitor is going black and then after 3 seconds, its going back to normal. Last time this happened, after some starts and ending of SteamVR, my DisplayPort got an function error and It broke and I had to replace my monitor. Im scared if this happens again... Last time it was my Left Monitor, which got replaced because of the DisplayPort function error, now I got a replacement with the same monitor, and now my right monitor is going Black for some reason for 3 seconds. Im very scared if this happens again that I get an DisplayPort function error. 

 

I have 3 Monitor connected. All through DisplayPort 1.4.

 

Left Monitor: ASUS VG248QE

Middle Monitor: BenQ XL2730Z

Right Monitor: ASUS VG248QE

 

All monitors has 144hz.

 

Any help maybe?

Vive Staff

Re: Monitor black after starting/ending SteamVR

@Lyvondria

 

I'm not entirely sure if I understand. You're having monitor failures? Your monitors are burning out or the ports are going bad? Have you contacted ASUS about this? Do they know this is happening?

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Lyvondria
Explorer

Re: Monitor black after starting/ending SteamVR

Yeah, thats a realy weird problem. I start SteamVR, right monitor goes black for a second. I can tell, after 2-3 weeks when I play daily VR, my DisplayPort will break again.

Vive Staff

Re: Monitor black after starting/ending SteamVR

@Lyvondria

 

A monitor going black for a second isn't usually a concern, especially when you're changing display settings (any time you start SteamVR, you're basically adding an additional display device) but I'm not sure why that would cause your monitor to die. DisplayPort only has 3.3 V 500mA of power, which is miniscule. There's no way that's frying your monitor. If anything, I'd take a look at your power supply. Are you using an uniterruptable power supply between the wall and the monitors?

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Vive Staff

Re: Monitor black after starting/ending SteamVR

@Lyvondria, bump. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

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Lyvondria
Explorer

Re: Monitor black after starting/ending SteamVR

Hello,

 

Ah sorry, I didnt got the Email somehow from this topic. Yes, Im using a uninteruple cable from wall to the monitor.

Lyvondria
Explorer

Re: Monitor black after starting/ending SteamVR

Hello,

 

Aaaaaaaaaalright. Now my left monitor broke again. Great... The Vive has problems with 3 monitors. Now I need to send this monitor back again and get a new one.... Jesus...

Vive Staff

Re: Monitor black after starting/ending SteamVR

@Lyvondria

 

I really don't think Vive is causing this. The only way a monitor could burn out is from some sort of power surge, but Vive simply can't cause that. It wouldn't be physically possible. Maybe there's something up with your video card, but I can't imagine that DisplayPort cables are the issue, as I said they barely carry any power at all.

I would highly recommend you contact the manufacturer of your monitors and tell them what's happening, because that doesn't sound normal at all.

 

Edit: One more thing, check the cable. It might not be the monitor that's failing, but the cable.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F