Missed Frames on vive HELP

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iRenegade
Settler

Missed Frames on vive HELP

My vive keeps saying in the settings it is missing frames. I have an i5 and a 970 gtx. It used to work fine like a few months ago now its different.

The methods i have tried are:

uninstalling geforce experience

restoring settings in Nivida control panel 

intel control panel i played around with settings it made it a little better but then went back to the orginal state

Help needed.

What it looks like:

https://gyazo.com/b96447a8ed0afdf8236d67bbcfb43f0b

Vive Staff

Re: Missed Frames on vive HELP

@iRenegade

 

Try going into SteamVR settings and disabling the Camera to see if that improves your framerate. Also, check and make sure you have the latest graphics drivers. If you recently updated and the problem started, try rolling them back to the previous version.

Let me know if that has any effect.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
iRenegade
Settler

Re: Missed Frames on vive HELP

I tried all of those and it doesnt seem to work. Any other suggestions?

Vive Staff

Re: Missed Frames on vive HELP

Can you please run SteamVR Performance Test and post the results?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
iRenegade
Settler

Re: Missed Frames on vive HELP

Well now its just crashing when i try to use it but when i used it before it said my computer was VR ready and it was in the green.

Vive Staff

Re: Missed Frames on vive HELP

@iRenegade

 

Can you run a benchmark test? You can use userbenchmark or whatever you prefer, so long as it tests CPU/GPU/RAM

You can PM me the results if you prefer.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
iRenegade
Settler

Re: Missed Frames on vive HELP

 This was the userBenchmark thing also i tried this without the steam Vr on.

UserBenchmarks: Game 58%, Desk 56%, Work 37%
CPU: Intel Core i5-4690 - 79.3%
GPU: Nvidia GTX 970 - 62.1%
GPU: Intel HD 4600 (Desktop 1.25 GHz) - 5%
HDD: Toshiba DT01ACA200 2TB - 93.1%
RAM: G.SKILL RipjawsX DDR3 1866 C9 2x4GB - 58.3%
MBD: Gigabyte GA-Z97-D3H-CF

 

Here was the page:

https://gyazo.com/bdb4bad1c75f88183a350c5e92c0031a

Vive Staff

Re: Missed Frames on vive HELP

Are you able to turn asynchronous reprojection on (and interleaved turned off)? That's bound to result in a huge change in performance. If you still have a ton of dropped frames with async turned on, then you know you have an issue that needs to be worked out. If you can't turn on async, then you surely have a major issue.

 

The newest Nvidia drivers are causing a number of known issues, primarily surrounding the HMD going into standby unexpectedly, but there are also people reporting issues with framedropping as well. We don't have a driver version that we can recommend since Nvidia drivers have been a mixed bag of late but one from a few months ago should be able to rule out that the issue is driver related. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

iRenegade
Settler

Re: Missed Frames on vive HELP

Yea i turned off the interleaved reprojection and turned on the async but it still has missing frames not sure where to go from here.

iRenegade
Settler

Re: Missed Frames on vive HELP

actually i cant turn on the async thing as shown in the screenshot below:
https://gyazo.com/13f9e490303ae9ff2af8cb2107e49063

ALSO EDIT:

https://gyazo.com/f441cf6410707cda058225a84d35829d

I somehow got this turned on then it worked but it was laggy now its back off and its missing frames again.

Vive Staff

Re: Missed Frames on vive HELP

@iRenegade

It looks like you have both interleaved and async reprojection on at the same time. Turn one of them off.
Edit: Also, make sure you try rolling back to an earlier Nvidia driver to test as mentioned earlier.

 

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
iRenegade
Settler

Re: Missed Frames on vive HELP

Looks like i messed up on the screenshot but i did try to turn off the interleaved option and kept aysnc and still had the same result as well as the other way around but i will try to roll back my drivers

Vive Staff

Re: Missed Frames on vive HELP

@iRenegade

 

Okay great, give that a shot and if it does work, let us know what driver version made the difference and which did not.

Thanks!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
iRenegade
Settler

Re: Missed Frames on vive HELP

Is there a specific driver version im supposed to use and how many different ones should i try?
iRenegade
Settler

Re: Missed Frames on vive HELP

Tried Version: 388.71 doesnt work but i dont know which others to try.